Operations Manager

Company Description Thomas & Tate is a premium independent caterer serving London and the South of England, focused on delivering exceptional hospitality in workplace restaurants, coffee bars, delis, client dining, events, and bespoke catering services. The company specializes in building high-performing teams within client environments and creating memorable experiences for customers and clients. Thomas & Tate’s values are grounded in social enterprise, with a strong commitment to making a positive impact in the communities it serves. Team members share a passion for turning everyday interactions into highlights of the day, while upholding high standards of service and quality.Role Description The Operations Manager role at Thomas & Tate is a full-time hybrid position based across London and the home counties. a driving license is a must. Day-to-day responsibilities include overseeing the operational performance of multiple client sites, ensuring consistent delivery of high-quality catering and hospitality services, and aligning site teams with company standards and client expectations. The Operations Manager will manage staffing levels, scheduling, and resource allocation, monitor financial performance and key operational metrics, and implement continuous improvement initiatives. The role also involves collaborating closely with clients, supporting the development of team members, and ensuring compliance with health, safety, and food hygiene regulations. The role will commence with managing 1 to 2 key new businesses whilst supporting new openings, and growing a patch from there...Qualifications Experience in operations management within catering, hospitality, or food service environments, including multi-site oversight.Strong skills in team leadership, people management, and performance coaching.Proficiency in budgeting, cost control, and financial reporting related to site operations.Knowledge of health, safety, and food hygiene standards, with a commitment to operational compliance and risk management.Ability to build and maintain effective client relationships, with strong customer service and stakeholder management skills.Excellent organizational, time management, and problem-solving abilities, with attention to detail and resilience in a fast-paced setting.Effective written and verbal communication skills and confidence using standard office and catering management software.Previous experience in social enterprise or purpose-driven organizations is beneficial; relevant professional training or qualifications in hospitality, catering, or business management are an advantage.