Operations Manager

📍 Dubai, UAE 🕰️ Full-Time | Permanent 🇦🇪 Must be already based in the UAE with a valid UAE driving licenseAbout Bella CoffeeWe distribute some of the most exciting FMCG and Beverage Equipment brands in the world — matcha from PerfectTed, Oatly, Rude Health and many more — across the UAE’s best cafés, hotels, restaurants, offices, and retailers.The RoleWe’re looking for a hands-on Operations Manager to own everything between a confirmed order and a delivered one. You’ll run our warehouses, logistics, inbound shipments, and fleet, and lead a team of across logistics, order processing, warehouse, drivers, and technical service. This is a working role: you’ll be on the warehouse floor often, not just behind a screen. 📦What You’ll Be DoingOwning order-to-delivery end to end, so every order leaves complete and arrives on timeRunning two warehouses: stock accuracy, FIFO, expiry control, and regular cycle countsManaging inbound shipments: import documents, customs clearance, and product registrationsPreparing purchase orders from system-generated demand planning data for management approvalChasing suppliers and tracking landed costs on every shipmentManaging the fleet: vehicles, maintenance, fuel, and SalikCoordinating coffee machine installations and servicing through our technical teamReporting monthly on stock variance, on-time delivery, inbound delays, and logistics costWhat We’re Looking For5+ years in FMCG or F&B distribution operations in the UAEExperience managing a team Hands-on warehouse experience: stock counts, FIFO, expiry managementStrong Excel skills and experience with Zoho or a similar ERPComfortable acting on system-generated reorder data and reading stock reportsValid UAE driving licenseAdvantageous: experience with UAE food import processes (Dubai Municipality, customs, FTA excise), experience in a small or mid-sized distributor, living on the Sharjah/Ajman sidePlease note: candidates whose experience is mainly in large corporate environments without hands-on warehouse responsibility will not be considered. To apply, please answer the screening question.