Operations Manager

MAINUL is hiring an Operations Manager to lead daily operations and premium client service at its Designer House, coordinate bespoke orders and support the business across sales, administration, inventory and corporate partnerships.Male and female candidates are both welcome to apply.POSITION DETAILS

• Salary: Negotiable, based on qualifications, experience and skills.
• Employment: Full-time, in-office; permanent appointment with no probation period.
• Department: Operations & Client Experience. Reports to Mainul Islam, Proprietor.
• Workplace: MAINUL Designer House, Green Valley, House #14, Road #36, Office #A-3, Level #01, Gulshan-2, Dhaka-1212.
• Schedule: Monday to Saturday, 12:00 noon to 9:00 PM, including eight hours of work and one hour of flexible breaks. Sunday is the regular weekly closing day; additional statutory rest applies.EDUCATIONAL & LANGUAGE REQUIREMENTS
• Graduate in any discipline.
• Fluency in spoken English is required, with the ability to communicate confidently and professionally.KEY RESPONSIBILITIESClient experience and sales
• Deliver attentive, personalised service; understand each client's occasion, preferences, budget and delivery needs. Present fabrics, garments, approved prices and service options accurately.
• Manage inquiries, appointments, quotations and order confirmations. Follow up deposits, fittings and deliveries, and resolve complaints, alterations and after-sales issues with timely escalation.Bespoke orders and delivery
• Track every client order from consultation, measurements and fabric sourcing through production, fittings, quality checks, final payment and delivery. Maintain up-to-date production records showing each order's stage, status and progress, alongside briefs, dates, revisions and payment records.
• Regularly follow up each client order with designers, the Master Tailor, workshop, suppliers and sales staff through production and delivery. Identify delays or quality issues early and confirm packing, client notification and successful handover.Inventory and daily operations
• Maintain fabric and stock registers, sales and delivery records, invoices and order dashboards. Check incoming goods, supplier quotations and bills; follow up shortages and discrepancies.
• Oversee day-to-day operational tasks and follow through on assigned work. Keep the Designer House ready for appointments, maintain staff coverage and facilities, and recommend practical improvements to daily operations.Team supervision
• Set priorities and supervise sales, reception, client service, inventory, administration and other assigned non-design staff. Coach the team on service, privacy, fabrics, billing, follow-up and handovers.Billing and financial records
• Prepare quotations, sales orders, invoices and receipts at approved rates. Handle official payments and cash-counter duties when required, reconcile POS, bank and cash records, and report outstanding balances.
• Verify supplier invoices and supporting records. Obtain approval for payments, purchases, discounts, refunds, credit and other commitments; maintain an audit trail and report discrepancies promptly.Corporate partnerships and business development
• Identify premium client, corporate order, employee programme, wedding collaboration and institutional opportunities. Research suitable partners and maintain a clear record of leads and next steps.
• Prepare proposals and presentations for approval, send authorised communications, arrange meetings and present approved offers. Obtain approval before committing to commercial terms.Exhibitions and reporting
• Plan and attend assigned exhibitions and events in Dhaka and outside Dhaka. Coordinate staffing, stock, transport, sales and client service; reconcile event inventory and payments and submit reports.
• Keep the Proprietor updated on orders, delays, client concerns, stock, staff, collections and partnership leads. Protect confidential client records and company assets and maintain reliable handovers.ROLE SCOPE AND EXPECTATIONSThe role requires professional presentation, dependable attendance, attentive communication, accurate records and discretion. The Designer Team reports directly to the Proprietor; this role coordinates with designers but does not manage creative direction or design decisions. Social media management, content production and paid advertising are not regular duties unless separately assigned and agreed.COMPENSATION AND BENEFITS
• Overtime and approved official travel expenses are paid separately.
• Two Eid festival bonuses each year, each equal to one month's then-current basic salary, subject to applicable eligibility and payment rules. Basic salary increases by 5% after each completed 12 months of continuous service.
• 10 paid casual leave days per calendar year; 14 paid sick leave days where the Bangladesh Labour Act applies, subject to required medical evidence.
• Assigned overtime and holiday work are compensated at applicable lawful rates, with substitute rest or other statutory benefits where required. Exhibitions and client commitments may require holiday duty.
• Company laptop, mobile phone, SIM and approved system access for official work. Reasonable, pre-approved transport, accommodation and necessary exhibition expenses are arranged or reimbursed.
• Complimentary tea and coffee. Lunch and evening snacks are not provided.HOW TO APPLYSend your CV or resume by email to mainullifestyle@gmail.com or info@mai-nul.com, or via WhatsApp to +8801780448989.