Operations Officer

About the RoleWe are seeking a detail-oriented and organized Real Estate Inventory Operations & Investor Relations Officer to manage and coordinate operational procedures related to real estate inventory and investor transactions. The role involves monitoring property inventory status, coordinating investor requests, ensuring accurate records, and following up with relevant departments to ensure all transactions are completed in accordance with approved policies, procedures, and authorization requirements.

Key Responsibilities

1. Real Estate Inventory OperationsCoordinate the receipt and onboarding of new real estate units into the inventory system following the required approvals.Monitor and update property statuses, including available, reserved, sold, transferred, suspended, and cancelled units.Follow up on reservation, cancellation, and relisting procedures in accordance with approved policies.Coordinate unit transfers between projects or investors and changes in unit allocation, subject to the required approvals.Follow up on approved updates to unit prices, payment plans, and promotional offers.Reconcile property inventory records with sales, reservation, and ownership transfer systems.Monitor the suspension and reactivation of units for sale based on authorized instructions.Coordinate the listing of properties across marketing channels and ensure their statuses are accurate and approved.Identify and resolve discrepancies in property data and inventory status across departments and systems.Coordinate project and unit handover procedures and update their operational status in the inventory records.2. Investor Relations OperationsMaintain investor records, update investor information, and link investors to their respective portfolios and property units.Coordinate the addition or removal of units from investor portfolios following the required approvals.Follow up on investor requests related to property sales and remarketing.Coordinate property ownership transfers and other real estate transactions involving investors.Follow up on property ownership transfer and title deed procedures in coordination with relevant departments.Coordinate financial clearance requests and the closure of investor-related transactions.Follow up on contracts, agreements, and supporting documentation required to complete investor transactions.Coordinate investor-related settlements with the Finance and Legal departments.Process investor requests concerning property data amendments, unit replacements, and reallocation.Track investor requests through completion, ensuring all required approvals and documentation are obtained.3. Operational Coordination & ComplianceCoordinate transaction workflows across Operations, Sales, Finance, Legal, and Investment departments.Monitor pending and overdue transactions and follow up to ensure outstanding requirements are completed.Ensure compliance with approved documentation workflows, internal procedures, and authorization requirements.Follow up on the implementation of operational decisions and instructions related to property inventory and investor transactions.Maintain accurate records of completed transactions, approvals, and supporting documents.Escalate delayed, unresolved, or exceptional cases requiring additional authorization to the Operations Supervisor or Manager.Qualifications & RequirementsMinimum 3 years of relevant experience in real estate operations, property inventory management, and/or investor relations.Good understanding of real estate sales, reservations, ownership transfers, title deed procedures, and investor transactions.Strong coordination and follow-up skills, with the ability to manage multiple transactions simultaneously.High attention to detail and accuracy in maintaining records and documentation.Proficiency in Microsoft Excel and property management or ERP systems.Excellent communication and interpersonal skills.Ability to coordinate effectively with cross-functional teams and adhere to established procedures and approval workflows.