Operations Specialist

We’re looking for a tech-savvy, numbers-minded go-getter who can think strategically, solve complex logistical challenges, lead people and turn ideas into action. If you’re hungry to learn, ready to take ownership and excited by the opportunity to work directly with a Founder to help scale a fast-growing business, this could be your next big move!No specific industry background required — just the drive, mindset and ambition to make an impact. Join Residenz and help us make a real difference in the lives of older Australians while fast-tracking your own career. About the roleWorking closely with the company Founder and leading the Client Services team to deliver exceptional service outcomes for our current and new clients. You will receive direct coaching and mentorship from the company Founder and begin to transition and lead operational activities so that he can focus on running and scaling the business.Key responsibilitiesCoordinating best in class service team schedules across NSW and QLD to optimise economic outcomes and efficiency for our service team and their clientsLiaising with client's care managers to confirm requirements and update them regarding any changesTreating every touch point as an opportunity for business development by winning the hearts and minds of our valued care managersEnsuring the client services team has a timely and consistent response to all referrals and phone and email enquiriesCommunicating with elderly clients on the phone to capture their individual needs and schedule servicesEnd-to-End management of any complaints and timely sharing of compliments with Area Managers and the service teamMonitoring of daily service schedules and liaison with State Area Managers as required to ensure quality and timely deliveryTimely and proactive management of Team performance, development, experience and retentionAbout youA strong lateral thinker with excellent logistical and numerical reasoning skills, who can quickly identify solutions and think aheadExperience in managing and leading a team in a client-focused sector would be advantageousExperience with scheduling clients and staff to maximise financial efficiency is desirableGood understanding of Australian GeographyHighly confident with technology and digital systemsExcellent communication skills with a genuine customer-first approachHungry to learn, take ownership, and grow within a fast-growing businessThrives in a fast-paced and complex work environmentDesire to take the next step in your career and transition operational management from the company founderWants to understand and impact both the top and bottom lines of a company's P&LBenefitsPart of a quick growing start-up where you will be fully involved in the business and learning how to grow and scale a companyCareer progression and hands-on experience in a fast-growing, multi-state companyMentorship directly from the Founder and full visibility into the financial mechanics of scaling a companyBased at the QUT Gardens Point Foundry you will be immersed in an entrepreneurial environment and culture and be able to network with other existing and emerging innovatorsDiscounted access to all QUT facilities including gym, pool and parkingPart of a positive and energetic teamEmployee benefits program with access to a wide range of discounts from a wide range of stores and brands for everyday productsCompetitive reward packageAbout usResidenz is an innovative company within the Home-care sector, and our purpose is to help the elderly stay independent within the comfort of their own home. We genuinely care around providing the best possible experience for our clients, whilst creating a flexible and supportive working environment for employees. In particular, our technology provides differentiation for our partners and will support you to excel in your role.