Operations Team Lead

Roles and ResponsibilitiesTake care of Attrition, Shrinkage, CSAT.Has worked on Dialer for calls.Must have worked in Outbound process.Resolve queries in exceptional situations and escalate them, when required (by following proper channels).Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.).Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task.Provide the team with a vision of the process objectives.