Palace Host

WHAT WE BELIEVE AND HOW WE CHOOSE TO BEHAVEAt Anantara we always behave in the following way…

• We have pride in the work we do, how we present ourselves, and how we communicate with our guestsand our colleagues.
• We use our initiative and always find the best way to solve a problem for a guest or a colleague.
• We work as a team with colleagues across all departments to deliver the highest quality of service on all occasions.
• We always think of new ways to surprise and delight our guests.
• We treat guests and colleagues with dignity and respect. Everyone is important.
• We hold ourselves to the highest standards of honesty and integrity.
• We are proud to represent our hotel and our country to guests from all over the world.WHY THIS JOB EXISTSTo serve the needs of the business, our guests and our colleagues by supporting the management of thehotel’s Front Office department, ensuring that all areas of the hotel are well maintained and cleaned, andproviding guests and employees with a safe and orderly environment.The Palace host is responsible for ensuring all guests are welcomed and assisted as per the higheststandards as set by Qasr Al Sarab Desert Resort by Anantara. He or she works with all Front Office, Food &Beverage, Housekeeping, Activities, and Spa Team Members to provide exceptional service on a daily basis.At Qasr Al Sarab Desert Resort by Anantara, we are proud to represent our hotel and our country to guestsfrom all over the world. We treat our guests and our colleagues with respect, and work hard together todeliver the highest quality of service to all.KEY DUTIES AND RESPONSIBILITIESPlease note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are to:To ensure continual source of information, help and assistance to all guests.Builds a rapport with the in-house guests on the floor and maintain interaction in order to facilitate guest recognition and obtain information regarding their preferences.Maintains and protects the privacy and security of in-house guests.Ensures all guests arrival and departure procedures are completed as defined in the Palace host Services SOP manual.Ensures smooth operations at all times.Co-ordinates all operations in order to exceed guest expectations.Takes full responsibility for all operating equipment and working tools.Up sells all Rooms and other services in the hotel.Handles guest feedback efficiently.Employs discipline as required utilizing consistency, fairness and respect within the framework of established guidelines.Liaises closely with Guest experience Food & Beverage, Housekeeping, Activities, and Spa departments.Requires driving hotel buggies and pass the buggy driving test.Keeps the immediate supervisor/ Duty Manager fully informed of all problems or unusual matters of significance.Has a full comprehensive knowledge of the hotel, including all departments, services and outlets.Ensures the palace host pantries are maintained and operationally prepared at all times.Updates and maintain all guest history files.Maintains open line of communication and co-ordinate with related departments to ensure customer requests and complaints are handled effectively and efficiently.HOW YOU CAN SUCCEED IN THIS ROLEWithin Anantara, the top-performing people who do this job always demonstrate the following attitude:
• Leadershipo Passionate about improving staff welfare and guest satisfaction. Focused on achieving results andcontinual improvement.o Emotionally consistent, even-tempered and calm under challenge, self-aware and self-motivated.o Maintain the trust of the department, and are regarded as fair, reasonable, approachable, and honest.o Highly organized, manages time and resources effectively. Uses a systematic approach to get thingsdone.
• Working with Others:o They always try to anticipate and exceed the needs of customers and colleagueso They use their own initiative and good judgement to solve problems in a calm and efficient wayo They enjoy working with others to achieve common goals.o They act with personal professionalism and integrity at all times
• Taking Responsibility:o They always conduct business honestly and fairly. They keep sensitive information confidential.o They can prioritise their workload effectively and be organised and structured at worko They manage their time and pay attention to detail. They know their jobs and are able to workwithout close supervision.o They display a positive attitude, even under pressure. They personally check their work to ensureits accuracy.
• Delivering Results:o They are committed to meeting and exceeding all performance standardso They constantly look to develop their own professional skills and abilitieso They perform job tasks in line with established policies and procedureso They always try to provide a top-quality experience to all our guests.
• Sustainabilityo Always adhere to sustainability practices of minor hotels.o Minimise negative environmental impacts, save energy, watero Adhere to waste management program, segregate waste and do not pollute local environment.