Patient Care Coordinator/Office Manager

We are seeking a part-time (32 hours) Patient Care Coordinator/Office Manager to join our small Audiology office. In this vital role, you will be the dedicated front office staff for one provider. You will serve as the primary point of contact for patients with hearing loss, ensuring a smooth and positive experience from appointment scheduling to follow-up care. By keeping records organized and appointments and inquiries moving smoothly, you help patients access care and enable clinicians to focus on treatment. Behind the scenes, you will assist with marketing/outreach including social media content, insurance and billing, office organization and patient documentation.This position offers an exciting opportunity for growth, with future plans for multiple providers as well as a full-time position.ResponsibilitiesCoordinate patient appointments, ensuring efficient scheduling that meets both patient needs and provider availabilityServe as the first point of contact for patients, providing friendly assistance via phone, e-mail, or in personMaintain electronic health records (EHR) and electronic medical records (EMR), ensuring information is accurate, current, and confidentialCommunicate clearly with patients with hearing lossAssist with medical administrative support including insurance authorization, billing and payments, appointment reminders, and documentation managementFacilitate smooth clinic operations and ensure timely patient flowAssist with marketing and outreach, both to patients and to referring medical officesMaintain some knowledge of audiology/hearing aid terminology and procedures to effectively support clinical staff and enhance patient interactionsSkillsProven experience working in a medical or dental office environment with strong office management skillsFamiliarity with medical terminology to accurately interpret clinical notes and communicate effectively with healthcare providersExcellent organizational skills with the ability to multitaskStrong interpersonal skills to build rapport with patients and team members alikeProficiency in medical administrative support tasks such as scheduling software, and electronic health records (EHR)Comfort handling billing and payments accuratelyAbility to adapt quickly to changing priorities while maintaining professionalism and compassionKnowledge of audiology office procedures preferredJoin us in delivering outstanding patient-centered care. We value energetic and reliable professionals who thrive on making a positive impact every day. This role is an excellent opportunity for individuals passionate about healthcare administration and eager to contribute to a supportive team environment.