Payment Collection Executive _ Tellecalling

Role: Payment Collection Executive (Tellecalling)Timing: 9:00 Am To 7:00 _ Monday To Friday and Alternate Saturday Working

Location: Noida Sector 135.About The Role

Key Responsibilities

Payment Collection: Payment reminder is one cruitial aspect of the work. Customer Management: Handle customer inquiries via phone, email, and chat, ensuring timely and accurate responses.Issue Resolution: Resolve customer complaints and issues effectively, escalating when necessary, to maintain high levels of customer satisfaction.Reporting: Generate regular reports on customer interactions, feedback, and sales metrics to help improve the customer service process.Customer Retention: Proactively engage with existing customers to gather feedback, identify service improvement opportunities, and enhance customer loyalty.Process Improvement: Identify and suggest improvements to customer service processes and workflows to enhance efficiency and customer satisfaction.Collaboration: Work closely with marketing and sales teams to implement customer feedback strategies and drive marketing campaigns.QualificationsBachelor’s degree in Business Administration, Marketing, or a related field.1-3 years of experience in CRM, customer service, or a related role,Proficiency in MS Office Suite (Excel, Word, PowerPoint).Strong communication and interpersonal skills with a customer-oriented attitude is must.Excellent problem-solving skills and the ability to handle customer issues calmly and effectively.Ability to multitask and manage time efficiently in a fast-paced environment.Skills: payment collection,payment followup,,communication,customer service,tellecalling,crm