Payments and Fraud Associate

OverviewWe are seeking a detail-oriented Payments and Fraud Associate to process customer deposits and withdrawals accurately, securely, and promptly. This role monitors transactions and account activity, resolves payment concerns, detects fraud and abuse, and helps prevent financial losses.Key Responsibilities

• Payment Processing & Monitoring — Process deposits and withdrawals through designated Back Office systems— Verify transaction amounts, currencies, networks, wallet addresses, and payment statuses. — Resolve pending, failed, or delayed transactions— Perform authorized manual credits and adjustments— Monitor payment-provider wallet balances, escalating funding or top-up needs.
• Fraud Detection & Investigation — Review customer transaction histories, account activity and behavior for suspicious patterns. — Investigate fraud, payment abuse, bonus abuse, and multi-accounting— Identify recurring patterns and escalate cases requiring further investigation, approval, restriction, or management review.
• Communication & Coordination — Resolve payment escalations from Customer Support and other departments. — Coordinate with Customer Support, Risk, Compliance, and relevant teams— Promptly report system issues, transaction discrepancies, provider concerns, fraud trends, and operational or financial risks.
• Documentation & Shift Handovers — Maintain accurate records of payment actions, adjustments, investigations, and related activities in designated systems and tracking sheets. — Clearly document and communicate pending transactions, investigations, escalations, and operational concerns during handovers.
• Controls & Operational Support — Follow policies, procedures, approval requirements, and internal controls for payment accuracy, fraud prevention, and risk mitigation. — Protect confidential customer, payment, transaction, and investigation information, and perform assigned Payments, Fraud, Risk Control, and operational tasks.Key requirements-Experience in payments, fraud prevention, risk operations, or transaction monitoring-Familiarity with payment processing and cryptocurrency transactions is an advantage.-Strong analytical, investigative, and problem-solving skills, with sound judgment and the ability to identify unusual transactions and potential fraud.-High accuracy and attention to detail, with payment-processing, transaction-monitoring, and risk-awareness competencies.-Strong written and verbal communication skills, collaboration, accountability, and professionalism.-Integrity and commitment to confidentiality.-Ability to adapt, work under pressure, and perform effectively in a fast-paced, shift-based environment.-Proficiency in Microsoft Office Suite, Google Workspace, or similar reporting and documentation tools.