PDS - Customer Service Representative (Charlotte, NC)

Customer Service Representative – Charlotte, NCAbout Piedmont Door SolutionsSince 2001, Piedmont Door Solutions has been a trusted name in pedestrian door and entrance solutions. We install, service, and maintain automatic doors, manual doors, and door hardware for hospitals, universities, retail stores, government buildings, and commercial facilities. Our team is built on excellent customer service, attention to detail, and meeting each client’s unique needs.Position OverviewWe’re hiring a Customer Service Representative for our Charlotte, NC branch. This is a phone-focused role. You’ll be the first voice our customers hear, and you’ll own the phone line, making sure every call is handled, logged in NetSuite, and routed to the right person. If you’re organized, calm under pressure, and enjoy helping people, this is a great opportunity to grow with a growing company.What You’ll DoAnswer all incoming customer and service calls promptly and professionallyRoute calls to managers and team members, including other branches as neededEnter and update customer calls, service requests, and contact info in NetSuiteLook up customer accounts, job status, and service history to answer questions on the spotTake detailed messages and make sure every call gets a follow-upReturn voicemails and callbacks in a timely mannerKeep call records accurate and up to dateWhat You Bring1–2+ years of call center, receptionist, or customer service experienceStrong phone presence and customer service skillsAbility to handle a high volume of calls while staying friendly and organizedClear verbal and written communicationStrong attention to detail and accurate data entryProblem-solving mindset and the ability to stay calm with frustrated callersProficiency with Microsoft OfficePreferred QualificationsNetSuite experience (strongly preferred)Experience in a commercial door, construction, or field service environmentWhat We Offer401(k) with company matchHealth, dental, and vision insurancePaid time offCompany-paid life insurance plus short- and long-term disabilityRoom to grow as part of the Cobalt Service Partners familyPiedmont Door Solutions is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other legally protected status.