Phone Banking Officer

Company Description ERAM | إرم للإسناد والتوظيف is a leading provider of innovative human resources management solutions for both public and private sector clients in the Kingdom of Saudi Arabia. The company focuses on simplifying business and HR processes, particularly for organizations that recruit talent from overseas. ERAM manages key services such as social security and medical insurance, helping reduce the administrative burden on employers. The company is committed to delivering high-quality support to its workforce, including maintaining 24-hour communication channels. This approach reflects ERAM’s dedication to efficiency, reliability, and employee care.Role Description The Phone Banking Officer is a full-time, on-site role based in Riyadh. The role involves handling inbound and outbound customer calls, providing information on banking products and services, and assisting with account inquiries, transactions, and issue resolution. The Phone Banking Officer will ensure professional and courteous customer interactions, record and update customer information in system databases, and follow established procedures and compliance guidelines. The role also includes identifying customer needs, offering suitable banking solutions, and supporting sales and cross-selling activities where appropriate. Collaboration with internal teams to escalate and resolve complex issues in a timely manner is an important part of the daily responsibilities.Qualifications Candidates should possess strong Phone Banking skills, including managing high call volumes and handling banking-related inquiries efficiently.Candidates should possess excellent Customer Service and Customer Support skills to ensure positive client experiences and timely issue resolution.Candidates should possess clear and professional Communication skills, both verbal and written, to interact effectively with diverse customers and colleagues.Candidates should possess basic Sales skills, with the ability to identify customer needs and promote relevant banking products responsibly.Previous experience in a call center, contact center, or banking environment is preferred.Ability to work on-site in Riyadh, follow structured procedures, and meet performance targets.Proficiency in using computer systems, CRM tools, and telephony software; familiarity with banking systems is an advantage.High school diploma or bachelor’s degree in Business, Finance, or a related field is beneficial.Fluency in Arabic, with good English language skills, is desirable for effective communication.