Phone Banking Specialist

Job summary:Assists internal and external clients in their loan and deposit-related inquiries, requests, complaints through any CX channels in accordance with the established Bank policies and government regulations within the required turnaround time. This is being performed across multiple communication channels, including phone, email, chat, and other digital platforms. The role is designed to be universal, allowing the associate to provide seamless support regardless of the channel, while maintaining high levels of customer satisfaction. Work setup: 100% onsite, Ayala MakatiSchedule: Shifting ScheduleQualificationsBachelor's DegreeCandidates should possess strong customer-facing skills, including Customer Interaction and Customer Service.Candidates should possess core banking support skills, including Phone BankingAt least 6 months experience in service-oriented industryOptional: With sales experience