PondMedics Family of Brands Director — Fountain Freedom

PondMedics Family of Brands, is a 24-year-old family business whose purpose is to give life to surface and storm water and the people it supports. We welcome you! The PondMedics Family of Brands includes Simple Pond Care, PondCure, dredgeSMART, Fountain Freedom, AquaInject, and includes our function as a registered civil engineering company. We operate our business as a ministry, meaning our impact is not only inside PondMedics, but to our entire sphere of influence outside the company’s walls as well. We give and serve inside and outside the business. We are stewards to what we’ve been entrusted. We perform with excellence and care for people through our PondMedics CARES program. Each of our team members are personally active and contribute to the unique giving opportunities we participate in.We deliver client success through always-on, healthy water — our sweet spot. Fountain Freedom is our subscription floating-fountain and aeration brand, delivered as Fountains-as-a-Service (FaaS): customers never buy the equipment, we own it, monitor it remotely, and guarantee it — if a customer’s fountain is down more than 7 days in a month, they don’t pay for that month. Each of the brands within the PondMedics Family of Brands is designed to ensure excellent client care. If you want to belong to a team that achieves daily success, this company is a great fit for you.This role is essentially a promise-keeper role. Fountain Freedom promises its customers water in the air, or they don’t pay, and you are the leader who builds and protects the team that keeps that promise. Own the guarantee. Build the team. Grow the brand. You make sure every account is onboarded well, every route runs on time, and every customer renews and the business grows.This key leadership role within Fountain Freedom reports directly to the Integrator and is for a person who is hungry to build and lead an early-stage, route-based field service team — paving the path for our FaaS model to reach more properties and more people. This is a new concept to the Pond and Lake Management industry so we are looking for a leader who can build and grow a still-early-stage operation, not simply maintain one that’s already mature. A person with experience organizing, leading and growing early-stage route-based field services — including inventory systems, technician training and route management — is a must-have for this position. If you have experience in pool service, irrigation, lawn care, pest control, HVAC, alarm/security monitoring, or another route-based trade with technician leadership and P&L ownership, even better. Since this person leads our field teams and represents our company to our customers every day, it is equally as critical for like-mindedness and being equally yoked with the owners’ Kingdom Perspective for the company (BaaM – Business as a Ministry).Fountain Freedom serves anyone who wants beautiful, healthy water without owning the headache of it, such as Homeowners Associations, commercial properties, municipalities, private land owners and real estate developers. If you have experience caring for these types of customers – or want that experience – this role is a great fit.For the last 5 years, we have operated on the EOS/Traction philosophy, framework and tools. EOS cadence is set, the team is in place. We all work together, striving to be the engine that empowers the entire lake management industry for the next generation of environmental stewards. Our team is the rising tide – lifting teammates, customers and the industry as a whole. We are stewards that impact and sustain our mission.You will love it here and be a great fit into our unique culture if you exemplify these CORE VALUES that we commit to:Helpful: If you know the best way to do something, you’ll do excellent work. If you share that knowledge with others, you’ll become a leader out of a heart of giving.Hungry: We want you to find your comfort zone. And then seek to challenge the heck out of it, over and over. Complacency kills. Creativity is found in hunger.Happy: Happy, motivated, and positive people are life-giving. A positive attitude is good for you, for the team, and for our customers. We look for this.Humble: While there’s always a time and place to celebrate individual accomplishments, no single person is greater than the team.Honest: Honesty is your willingness to communicate what you’re thinking or feeling, even when it’s uncomfortable or unpopular. Trust – the glue of relationships – is solidified with honesty.Healthy: Healthy isn’t just about green smoothies and gym sessions. Healthy identities, relationships and responses to God, others and ourselves is a cornerstone to success and thriving. We depend on this.You’ll find coming to work every day rewarding and satisfying if you get, want, and have the capacity to:

• Lead, manage, and hold accountable the Field Lead and Field Service Technicians, including hiring and day-to-day leadership of the field team
• Build and run the technician training that gets every tech servicing fountains to the same standard, regardless of who’s on the truck
• Build and run route management and scheduling so technician time and truck rolls scale efficiently as the account base grows
• Own inventory and RMA for equipment stock and returns across the fleet
• Run inside sales and subject-matter/account management for FF prospects and existing customers
• Own the Fountain Freedom P&L and budget achievement against PondMedics’ growth targets
• Be the point of accountability for Fountain Freedom customer service
• Own risk assessment for the program
• Own the 7-day uptime guarantee that is central to the Fountain Freedom brand promiseYou’ll have success here if you value clear processes and are qualified to do the following things:
• Organize, lead, and grow an early-stage, route-based field service operation from the ground up
• Stand up and run technician training programs that scale with the team
• Track inventory, equipment, stock, and RMAs across a growing fleet
• Build route management and scheduling systems for field technicians
• Own both the P&L and the sales pipeline for a business line, not operations aloneThrough PondMedics Academy, we train our team to help them succeed. We will train you in the Academy to learn the business, the water, and the PondMedics Way. This is a well-planned and executed road map for helping get newbies up-to-speed and give them the tools they need to succeed in serving internal and external customers.If you want to come to work, learn, and hit those numbers, you’ll be recognized and rewarded.Our company runs on EOS (Entrepreneur Operating System, “Traction”). That means as a successful member of this team, you will need to be a teammate that:
• Gets it, wants it, and has the capacity to do the job well
• Follows documented processes and systems (and helps improve them)
• Communicates well
• Participates in effective weekly meetings and owns quarterly goals (rocks)
• Meets one-on-one with your leader quarterly to review your roles, fit and progress
• Acts with the greater good in mind
• Takes time to truly understand your role and how you can help the company
• Is evaluated on fit and progress according to our core valuesAs we update and review EOS scorecards weekly, you’ll be accountable to hit the following numbers each week:
• Fountain Freedom budget and growth targets
• Uptime guarantee performance across the fleet
• Technician training completion and quality
• Route and scheduling efficiency targets
• Inventory accuracy and RMA turnaround
• Customer retention and renewal targets
• Ministry giving targets
• The PondMedics “Way” process adherence targetsMUST HAVES
• Proven experience organizing, leading, and growing an early-stage, route-based field service operation — not just managed one that someone else already built
• Experience building or running technician training programs
• Experience with inventory systems — tracking equipment, stock, and RMAs across a distributed fleet
• Experience with route management and scheduling for field technicians
• Comfort owning both the P&L and the sales pipeline for a business line, not operations alone
• Direct people-leadership experience managing field leads or technicians
• List of references that will give testimony to professional performance and personal characterNICE-TO-HAVES
• Experience in a subscription or as-a-service recurring-revenue model
• Background in mechanical or electrical equipment service
• Experience with field service, scheduling or CRM systems (KickServ experience is a plus)
• Bachelor’s Degree; but not required with equivalent field-leadership experience
• Experience working with HOAs, property managers, municipalities or commercial propertiesWHAT THIS ROLE IS NOT
• Not a field service technician role
• Not an operations-only role with no ownership of sales or budget
• Not a fully built playbook waiting on you
• Not for someone who needs an established team already in place
• Not for someone who avoids hard conversations or needs constant approval to lead a team wellBENEFITS
• Base salary: $60,000 and up, W-2 FTE
• Performance-based bonus opportunity tied to Fountain Freedom’s growth and budget achievement
• Paid Time Off
• Paid holidays
• Supplemental healthcare benefits
• Retirement account matching
• Cell phone and vehicle stipendIf, after reading this, you feel you’re qualified to apply, we’d love to understand how you see yourself fitting on the team. Please submit a personal letter, resume and any supporting work from your previous career experience. We look forward to connecting with you!Submit your letter, resume and supporting work to Arah Cañotal – arah@pondmedics.com