Program Manager

JOB PURPOSEJobholders at this level are responsible for leading work activities and working autonomously with minor direction towards predetermined long-term objectivesJobholders act as facilitators through providing guidance to deliver and perform operational activities, oversee the implementation of operational plans and the provision of significant improvements to set policies, procedures, standards and reportsTheir main operational role includes:Supervising the development of sector-level project planning frameworks, methodologies, and tools to ensure structured delivery and consistent governance across assigned functionsCoordinating with project owners to define project objectives, milestones, dependencies, resource requirements, and risk mitigation plans in alignment with approved scope and delivery targetsConducting the structured assessments of project performance across progress, milestone completion, risks, resource utilization, and deviations to evaluate delivery health and drive corrective actionsSupervising the development of centralized project dashboards, escalation of critical risks to the PMO Director, and facilitation of post-project reviews to ensure stakeholder visibility and continuous improvementKey Accountability AreasProject ManagementConduct research on local and international project management best practices, planning methodologies, governance tools, and tracking mechanisms to identify relevant approaches for sector-level project planningPrepare PMO planning templates, tracking logs, escalation guides, monitoring cadence documentation, and reporting standards to support governance consistency across active projectsCoordinate with project owners to collect project objectives, milestones, dependencies, resource requirements, and risk mitigation inputs in line with approved scope and delivery targetsRevise centralized project planning records and baseline documentation to reflect approved changes to scope, budget, timelines, dependencies, and risk profilesFollow-up with project owners on delivery progress, milestone completion, timeline changes, critical risks, open escalations, and unresolved performance gapsAssess resource utilization, risk exposure, delivery deviations, and corrective action needs to evaluate project health across assigned functionsEvaluate project performance data submitted by project owners and delivery teams for completeness and accuracy before reporting consolidationDevelop centralized project dashboards and periodic performance reports covering project progress, risks, deviations, corrective actions, and delivery statusDraft scope change notifications, risk alerts, and timeline deviation summaries to support timely decision-making and plan adjustmentParticipate in corrective action coordination with project owners to implement approved actions and restore delivery alignmentAssess post-project performance against delivery standards and planned outcomes to capture lessons learned and improvement areasEnhance project planning frameworks, monitoring practices, and delivery methodologies based on post-project review findings and lessons learnedPolicies, Processes and ProceduresFollow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent mannerHelp in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient mannerEscalate complex problems to the relevant person to ensure cases/issues are closed properlyPeople ManagementTrain junior staff on the different job activities to ensure transfer of know-how, when applicableSupport junior staff or direct reports in order to execute their duties according to set policies and processesSUCCESS MEASURESDelivers sector-level project planning frameworks, tracking tools, and governance templates on schedule, evidenced by approved documentation and active adoption across assigned project teamsMaintains accurate and up-to-date project performance records across scope, budget, timelines, and risks, reflected in complete tracking logs and centralized dashboards submitted within agreed reporting cyclesAchieves timely identification and escalation of critical project risks and deviations, evidenced by structured escalation reports and corrective action plans reviewed and approved by the PMO DirectorMaintains consistent project governance standards across active projects, reflected in zero unresolved compliance gaps at periodic project review gates and complete post-project review records submitted on timeJOB QUALIFICATIONS AND REQUIREMENTSMinimum 9 years of relevant experienceBachelor's degree in Project Management, Business Administration, or Engineering, or equivalent is requiredMaster's degree in Project Management, Business Administration, or Engineering, or equivalent is preferredRelevant certifications (e.g. PMP, CAPM) are preferred