RAN NOC Engineer

Job TitleRAN NOC Engineer (Network Operations Center Engineer)Job PurposeMonitor and maintain the availability, performance, and quality of the Radio Access Network (RAN) by providing 24x7 operational support, fault management, incident handling, escalation management, and service assurance activities to ensure compliance with customer SLAs and operational KPIs.Key ResponsibilitiesNetwork Monitoring & SurveillancePerform real-time monitoring of 2G, 3G, 4G, 5G, CloudRAN, and related transport alarms.Identify network faults, service degradations, and critical incidents.Analyze alarms and correlate events to determine service impact.Ensure proactive monitoring of network health and service availability.Fault & Incident ManagementCreate, categorize, and manage incident tickets in accordance with agreed processes.Perform initial fault diagnosis and troubleshooting.Escalate issues to appropriate support teams, field maintenance, vendors, or back-office teams.Track incidents until restoration and closure.Ensure adherence to MTTR and SLA targets. Service AssuranceMonitor customer-facing services and network KPIs.Assess service impact and prioritize alarms based on severity.Support major incident management and emergency restoration activities.Participate in outage bridges and technical conference calls. Operational SupportCoordinate with: RAN Back Office teamsField Maintenance teamsTransport and Core Operations teamsCustomer operations teamsVendors and third partiesEnsure proper handover between shifts.Maintain operational logs and shift reports. Reporting & GovernancePrepare daily, weekly, and monthly operational reports.Track alarm trends, recurring faults, and chronic issues.Support RCA activities and service improvement initiatives.Maintain compliance with operational procedures and audit requirementsRequired Technical SkillsKnowledge of: GSM / UMTS / LTE / 5G technologiesMicrowave and IP Transport fundamentalsOSS/NMS platformsFault Management systemsIncident Management processesKPI and performance monitoring conceptsFamiliarity with: Alarm correlationTicketing systems (ServiceNow, Remedy, etc.)SLA managementRCA techniquesNetwork troubleshooting methodologies Soft SkillsStrong communication and coordination skills.Ability to work in a 24x7 shift environment.Problem-solving and analytical thinking.Customer focus and ownership mindset.Ability to handle high-pressure incidents and outages. Typical KPIsSLA ComplianceMTTR (Mean Time To Restore)Alarm Handling TimeTicket Closure QualityEscalation ComplianceService AvailabilityShift Handover QualityMajor Incident Response PerformanceExperience & EducationBachelor's degree in Telecommunications, Electronics, Computer Engineering, or related field.1-5 years for Engineer level.Experience in telecom operations, managed services, or NOC environments is preferred.Relevant certifications in LTE/5G.