Reception Manager

Sloane Square Hotel is an independent hotel right on Sloane Square, in the heart of Chelsea. Knightsbridge and the luxury boutiques of King’s Road and Sloane Street are just moments away. The hotel is known for its personal, attentive service.The roleWe’re looking for a Reception Manager to join our team. You’ll oversee daily reception operations, train and supervise the team, resolve guest complaints and deliver the best possible guest experience. We have no separate concierge or guest relations department, so our guest experience is centred on the front desk team. This role is for someone who loves engaging with guests and leading from the front.RequirementsHotel reception experience at Duty Manager level or aboveExcellent communication and organisational skillsAbility to handle and resolve guest complaints effectivelyStrong leadership, delegation and supervisory skillsProficiency in Microsoft Office and hotel systemsFlexibility to work shifts, including weekends and bank holidaysA degree or diploma in hotel management is preferred but not essentialThe right to work in the UK (sponsorship is not available for this role)Benefits£35,000 per year, plus service charge (approx. £700–£1,000 per year)Management bonus programmeLoyalty bonusSubsidised health plan for you and your immediate familyEnhanced employer pension contributionMeals on dutyEmployee Assistance ProgrammeShopping discounts[28] days’ holiday, increasing with service