Receptionist

Job SummaryThe Receptionist is responsible for providing professional and welcoming front desk services to patients and visitors. The role supports patient registration, appointment scheduling, enquiries, and daily administrative activities while ensuring efficient patient flow and a positive patient experience.Key ResponsibilitiesWelcome patients and visitors, provide assistance, and direct them to the appropriate departmentsManage patient registration, appointment scheduling, and basic administrative processesAnswer telephone calls, respond to patient enquiries, and provide accurate information regarding hospital servicesMaintain accurate patient information and ensure confidentiality of personal and medical recordsCoordinate with clinical and administrative departments to support smooth patient flow and timely service deliveryHandle patient concerns professionally and escalate complaints or issues to the appropriate department when requiredQualificationsHigh School Diploma or Diploma/Bachelor's degreeEntry-level position; fresh graduates are encouraged to applyPrevious experience in reception, customer service, or administration is an advantage but not requiredGood communication, interpersonal, and customer service skillsBasic computer skills, including Microsoft Office and the ability to learn hospital information systemsFluency in Arabic and English languages