Refractive Surgical Coordinator

Position: Refractive Surgical CoordinatorJob Summary: The Refractive/Surgical Coordinator serves as the primary liaison for patients considering or undergoing refractive and ophthalmic surgical procedures. This role is responsible for providing exceptional patient education, coordinating all aspects of the surgical process, performing diagnostic testing, and ensuring a seamless patient experience from initial consultation through postoperative care. The ideal candidate demonstrates kindness, compassion, professionalism, and attention to detail while maintaining excellent communication, clinical accuracy, and organizational skills in a fast-paced ophthalmology practice.QualificationsEducation● High school diploma or GED required.● Completion of an accredited ophthalmic technician program or additional healthcareeducation preferred.● COA, COT, or COMT certification preferred.Experience● Minimum of two years of experience in ophthalmology, optometry, ambulatory surgery,or a related healthcare setting preferred.● Experience performing ophthalmic diagnostic testing strongly preferred.● Experience coordinating refractive or cataract surgery preferred.● Experience with electronic medical records and ophthalmic diagnostic equipmentpreferred.Knowledge, Skills, and Abilities● Exceptional customer service skills with a genuine commitment to kindness,compassion, and patient-centered care.● Strong knowledge of ophthalmic terminology, diagnostic testing, and refractive surgeryprocedures.● Excellent verbal and written communication skills.● Strong organizational and time management abilities.● Ability to multitask while maintaining exceptional attention to detail.● Proficiency with electronic medical records and ophthalmic diagnostic equipment.● Ability to educate patients effectively regarding surgical procedures and postoperativecare.● Ability to remain calm, organized, and professional in a fast-paced environment.● Demonstrated ability to maintain confidentiality and professionalism.● Ability to work collaboratively as part of a multidisciplinary healthcare team.Physical Requirements● Ability to sit, stand, and walk for extended periods throughout the workday.● Frequent computer use and operation of ophthalmic diagnostic equipment.● Frequent interaction with patients, physicians, and staff.● Ability to assist patients with mobility as needed.● Ability to lift up to 20 pounds occasionally.Performance ExpectationsSuccess in this role is demonstrated through:● Consistently delivering an exceptional, compassionate, and patient-centered surgicalexperience.● Accurate performance and documentation of ophthalmic diagnostic testing.● Efficient coordination of surgical schedules with minimal errors or delays.● Timely completion of patient communications, follow-up responsibilities, anddocumentation.● High patient satisfaction and strong surgical conversion rates.● Effective collaboration with physicians and staff to support outstanding clinical outcomes.● Professionalism, reliability, accountability, and a commitment to continuous improvementand exceptional patient care.Work EnvironmentThis position is based in an ophthalmology practice and may require travel between clinic andsurgical locations. Standard business hours apply, with occasional early mornings or eveningsdepending on the surgical schedule.