Regional Collections Manager

Job Summary:We are seeking a highly experienced and results-driven Regional Collections Manager to lead our collections team. The successful candidate will be responsible for managing a team of collections professionals, developing and implementing effective collections strategies, and ensuring that collections targets are met or exceeded. The ideal candidate will have a strong background in collections, excellent leadership and communication skills, and the ability to work in a fast-paced and dynamic environment.

Key Responsibilities

• Develop and implement effective collections strategies to maximize recoveries and minimize losses.- Build and maintain relationships with customers to understand their needs and concerns.- Negotiate and agree on repayment plans with customers to ensure timely and full repayment of loans.- Lead and manage a team of collections professionals to achieve collections targets and objectives.- Provide coaching, training, and development opportunities to team members to enhance their skills and performance.- Collaborate with other departments, such as sales and credit, to ensure a cohesive approach to collections.- Provide excellent customer service and respond to customer inquiries and complaints in a professional and courteous manner.- Identify and mitigate potential risks associated with auto loan collections, such as fraud and default.- Prepare and submit regular reports to senior management on collections performance, trends, and issues.- Analyze collections data and trends to identify areas for improvement and optimize collections processes.

Requirements

• Bachelor's or Master's degree in Business, Finance, or a related field.- 10+ years of experience in collections, preferably in the auto loan industry.- Proven track record of success in managing collections teams and achieving collections targets.- Excellent leadership and communication skills.- Strong analytical and problem-solving skills.- Ability to work in a fast-paced and dynamic environment.- Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint.