Regional Director of Operations

Regional Director of OperationsJob Type: Full-TimePosition Level: Director / Senior Leadership

Department: OperationsReports To: Chief Operating Officer / Executive LeadershipWork Environment: Global, fast-paced technology/SaaS environmentAbout the RoleWe are seeking an experienced Regional Director of Operations to lead operational execution across multiple countries within an assigned geographic region.This is a senior leadership position responsible for translating company strategy into consistent regional execution, strengthening operational performance, coordinating cross-functional teams, resolving business-critical blockers, and ensuring country and functional leaders meet established performance standards.The ideal candidate has significant experience leading multi-country operations within SaaS, enterprise technology, AI, cloud services, B2B technology, or another rapidly scaling organization.This is not a purely administrative operations role.

We are looking for a hands-on senior operator who can manage complexity, establish accountability, identify risks early, make sound decisions, and drive issues through completion without requiring continuous executive intervention.Key ResponsibilitiesOwn operational performance across assigned countries and markets.Translate executive strategy into regional operating plans, priorities, KPIs, and measurable deliverables.Lead and coordinate Country Managers, operations leaders, and other regional functions.Establish clear accountability, reporting, escalation, and performance-management structures.Coordinate regional execution across Sales, Customer Success, Customer Support, Implementation, Finance, HR, Marketing, Compliance, Product, Engineering, and other functions.Identify operational blockers and delivery risks early and drive them to resolution.Oversee customer onboarding, implementation, service delivery, escalations, and operational customer experience.Monitor regional KPIs, SLAs, customer health, operational capacity, cost efficiency, and performance.Lead operational readiness for new country, product, service, and market launches.Maintain regional operational risk and escalation processes.Coordinate responses to significant customer, service, vendor, or operational incidents.Partner with HR on workforce planning, leadership capacity, hiring requirements, and organizational development.Partner with Finance on regional budgets, operating expenses, vendor costs, and cost optimization.Ensure approved security, privacy, compliance, legal, and operational requirements are implemented throughout the region.Oversee significant regional vendors and operational partners.Identify opportunities to standardize, automate, simplify, and improve operational processes.Provide executive leadership with concise reporting on performance, risks, major initiatives, escalations, and decisions required.Ensure routine operational issues are resolved at the appropriate management level rather than unnecessarily escalated to executive leadership.What We Are Looking For10+ years of progressive experience in operations, business operations, technology operations, enterprise services, or a related field.5+ years of senior management or leadership experience.Demonstrated experience managing teams, managers, or operations across multiple countries or major markets.Strong experience in SaaS, enterprise software, technology, AI, cloud services, B2B platforms, or another high-growth environment preferred.Proven ability to manage complex cross-functional operations.Experience establishing and managing KPIs, SLAs, operating cadences, and escalation frameworks.Strong understanding of enterprise customer operations, including onboarding, implementation, support, customer success, retention, and service delivery.Experience managing operational incidents, customer escalations, and business-critical delivery risks.Experience working closely with Product, Engineering, Sales, Customer Success, Finance, HR, Legal, Security, and Compliance teams.Strong financial and operational judgment.Excellent written and verbal communication skills.Strong executive reporting and stakeholder-management capabilities.Ability to operate effectively across countries, cultures, and time zones.EducationBachelor's degree in Business Administration, Operations Management, Information Technology, Engineering, Finance, Economics, or a related field required.MBA, master's degree, or equivalent advanced qualification preferred.Relevant professional certifications in operations, program management, service management, risk, compliance, or business continuity are advantageous.Leadership ProfileWe are looking for a leader who:Takes ownership and drives matters through completion.Identifies problems before they become major delivery risks.Escalates material issues early and with the information necessary for a decision.Holds managers and teams accountable for commitments and deadlines.Makes sound decisions without unnecessary executive dependency.Communicates clearly and professionally at all organizational levels.Uses data and measurable outcomes to manage performance.Can balance speed with quality, security, compliance, and customer experience.Builds scalable operating systems rather than relying on constant manual intervention.Performs effectively in a high-accountability, rapidly scaling environment.Success in This RoleSuccess will be measured through regional operational performance, SLA attainment, customer experience, successful launches, operational efficiency, cost management, compliance execution, leadership effectiveness, timely resolution of blockers, quality of executive reporting, and the ability to scale regional operations successfully.Why This Role MattersThe Regional Director of Operations will play a critical role in building the operational infrastructure required to support a rapidly expanding global technology organization.You will have significant responsibility for how the organization operates across your assigned region and will work closely with senior leadership to ensure strategy translates into measurable execution.If you are an experienced multi-country operator who can lead teams, solve complex problems, establish accountability, and build scalable operations in a high-growth environment, we encourage you to apply.