Regional Team Lead, Credit and Collections

Position OverviewThe Regional Team Lead, Credit & Collections is responsible for overseeing credit and collections activities within an assigned region to support optimizing cash flow, minimizing bad debt exposure, ensuring timely collection of outstanding receivables and maintaining strong customer, sales and staff relationships. This role connects closely with Sales, Customer Service, Finance and senior leadership to support revenue growth while maintaining prudent credit management practices.ResponsibilitiesLead, supervise, mentor and manage a regional credit and collections team.Monitor the team’s aging reports and key reporting for areas of high-risk and prioritize collection efforts on past-due accounts.Lead collection efforts on past due accounts and resolve payment disputes.Manage escalation process of delinquent accounts by serving as a point for challenging accounts that require management intervention.Provide support and utilization of negotiated payment plans and settlements as needed.Allocate work assignments to support the team’s overall success.Ensure compliance with company credit policies, collection procedures, and applicable regulations.Analyze trends in delinquency, write-offs, and customer payment behavior and recommend corrective actions.Review weekly reporting and provide feedback to the team on accounts as needed.Partner with Sales leadership regarding customer credit decisions and collection strategies.Support month-end and year-end activities related to accounts receivable and bad debt reserves.Assist with training, onboarding, and day-to-day guidance of Credit & Collections team members within the region.Participate in process improvement initiatives to enhance collection effectiveness and operational efficiency.Assist with special projects and other job-related duties as required.QualificationsBachelor’s degree in accounting, Business and analysis or a related field preferred.5 to 10 years of progressive experience in credit, collections, accounts receivable, or related financial operations.Experience analyzing financial information and assessing customer credit risk.Must possess proficient excel skills.Strong knowledge of credit and collections principles, practices, and regulations.Ability to interpret financial statements and customer credit reports.Proficiency with ERP systems, accounts receivable platforms, and Microsoft Excel.Excellent problem-solving, analytical, and decision-making skills.Strong communication and relationship management skills.Ability to prioritize multiple tasks and work effectively in a fast-paced environment.Ability to meet deadlines, prioritize and manage workload.