Reservations Agent (Russian Speaking)

Company Description Rixos Hotels is a rapidly growing luxury hotel chain, established in 2000 and headquartered in Antalya, Turkey. The group operates premium resorts, villas, and city hotels across Turkey, Europe, CIS countries, North Africa, and the Middle East, offering traditional Turkish hospitality with an all-inclusive, all-exclusive concept. With more than 10,000 team members, Rixos Hotels focuses on immersive lifestyle experiences that combine entertainment, activities, gourmet cuisine, and wellbeing in prime urban, historic, and nature-connected locations. The company is committed to providing international career opportunities and ongoing training to support employees’ professional growth. Rixos Hotels is globally recognized for its hospitality and service excellence, earning prestigious awards from organizations such as the American Five Star Diamond Award, Condé Nast, World Travel Awards, and Great Hotels of the World.Role Description This full-time, on-site Reservations Agent (Russian Speaking) role is based in Phú Quốc. The Reservations Agent is responsible for handling inbound reservation inquiries via phone, email, and online channels, providing accurate information about room types, rates, packages, and hotel services in Russian and English. Day-to-day tasks include processing individual and group bookings, updating reservation systems, ensuring data accuracy, and coordinating special requests with front office and other departments. The role involves delivering attentive, guest-focused service, resolving inquiries and issues promptly, and following Rixos Hotels’ standards for communication and phone etiquette. The Reservations Agent also supports reception and front office operations when needed to help maintain a seamless guest experience.Qualifications Candidates should possess strong Reservations skills, including booking management, system navigation, and attention to detail.Candidates should possess excellent Customer Service and Communication skills, with the ability to interact professionally with guests and colleagues in Russian and English.Candidates should possess solid Phone Etiquette skills to handle calls and inquiries in a courteous, efficient, and brand-aligned manner.Candidates should possess experience with Receptionist Duties, such as coordinating with front office, managing guest information, and supporting check-in/check-out processes.Additional beneficial qualifications include prior hotel or hospitality experience, familiarity with PMS and reservation software, strong organizational skills, and the ability to work flexible hours, including weekends and holidays.A high school diploma or equivalent is required; hospitality or tourism-related education is an advantage.