Resident Relations Specialist

About SatelWe invest in selected assets and operate residential buildings and compounds across Riyadh, chosen by residents from every nationality and background to call home. We do not develop property. We take responsibility for what happens after the building is standing.The RoleMost residents never write to say things are going well. They simply stay, or they quietly leave. This role decides which.The Resident Relations Specialist owns the relationship between Satel and the people who live in our communities, from the day they receive their keys to the day they decide to renew. This is not a messaging desk. Every case you open is yours until it is closed, and the resident knows it.What You OwnThe case. Every request, concern, and complaint is logged on arrival and owned through to closure, with a named next step and a date. Nothing sits open without a reason.The follow-through. You coordinate maintenance, housekeeping, and leasing, and you close the loop with the resident yourself rather than leaving it to the team that did the work.The early signal. A resident who has gone quiet, a complaint that returns, a change in tone. You notice it before it becomes a notice to vacate.The visit. Regular time across our buildings and compounds, meeting residents and seeing conditions first-hand rather than through a screen.The record. Every conversation and action is logged the day it happens. Work that was not logged did not happen.The renewal moment. When a contract approaches its end, the resident should already know how well they have been looked after. That is your work showing.Where Your Scope SitsYou sit within the Operations Division. Leasing owns the commercial journey through lease signing. You own the resident relationship from handover onwards.What We Are Looking ForClient-facing excellence, proven. Typically two to six years serving clients, guests or residents at a high standard: hotel guest relations or front office, residential compounds, serviced apartments, or corporate client services, anywhere service was measured, not assumed. Direct resident relations experience is welcome but not required.The working vocabulary. Guest relations, complaint resolution, case ownership, CRM or ticketing systems, move-in and move-out, lease renewals and resident satisfaction are the daily language of this role, not terms you will need to learn.Ownership, not forwarding. You have held difficult cases from first contact to resolution yourself, and you are uncomfortable leaving anything half-closed.Composure. You stay clear and kind in difficult conversations, and you can tell a resident something they do not want to hear without losing their trust.Cultural fluency. Our residents come from dozens of countries. You read people, not just messages, and you adjust without being told.Organisation under volume. Many open cases, one standard. You keep every thread moving without losing quality.Administrative discipline. Clean records, clear follow-up, and a working day that is planned rather than reactive.Compound experience. Having worked within residential compounds in the Kingdom is a strong advantage.Language. Fluent professional English, written and spoken. Most of our residents are international, and our internal operations run in English. Arabic is an advantage.The Reality of the RoleThis role is part desk, part field. You will visit our communities every week, and you will cover evenings and weekends on a planned rota when residents need us most, with time balanced within the week.Apply only if that rhythm fits the way you want to work.Why SatelYou will own something real: the way residents experience living with us. You will work inside a team that treats resident experience as the product, with clear standards, clear ownership, and room to grow.Advancement here is built on documented achievement, not seniority and not time served.Location and Application

Location: Riyadh, on-site.

Candidates based outside Riyadh must be ready to relocate before the start date.

Employment Type: Full-time.Working language: English is our internal working language.How to Apply: Apply through LinkedIn.

Shortlisted candidates receive a short assessment by email.Process: Shortlisted candidates are contacted directly, and the process takes around four weeks. If you have not heard from us within three weeks, your application has not progressed.