Retail Operations Manager

Since its inception in 1997, Neo Derm has always been an innovative pioneer in the industry to create endless possibilities for women’s beauty. Riding the waves of Big Data, the Group has proactively adopted AI-driven and flexible business strategies and step up efforts in developing comprehensive systems and applications to explore numerous opportunities for sustainable business growth.To cope with our business growth, we are now looking for a high calibre individual wishing to become part of our Brand Marketing team. The incumbent will be responsible for 360 brand marketing strategy with key responsibilities and qualifications summarized as follows:Position SummaryThis is a high-impact role responsible for end-to-end retail operations performance across all treatment centres in Hong Kong. The successful candidate will bridge front-line execution and C-suite strategy, driving therapist-led sales performance, operational efficiency, and data-informed decision-making.ResponsibilitiesSpearhead operational strategy and the KPI framework across multiple brands and locations, aligning frontline execution with enterprise commercial objectives and long-term growth plans.Own frontline sales and P&L performance; deliver timely, insight-led business analysis and strategic recommendations to senior leadership and the C-suite through robust reporting and governance.Lead strategic partnerships with Marketing, Platform/Digital, and Commercial teams to ensure campaign and offer strategies translate into seamless frontline execution and measurable ROI.Refine the operating model—including daily review frameworks, performance cadence, and process automation (RPA)—to drive data accuracy, dashboard analysis, and scalable decision-making.Provide insights to the Operations HR department on performance, salary appraisals and new hires.Strengthen coaching and training structures that close performance gaps and build a high-performing frontline leadership bench; drive accountability through clear metrics and review rituals.Skills & QualificationsBachelor's degree or above in business administration, marketing or related disciplines.8+ years of relevant experience in luxury retail, services brand, hospitality, telecommunications or similar industries in which business planning is conducted through a high volume of data analytics.Effective leadership skills for a massive sales force; strong business acumen and analytical skills.Experience in people coaching and gatekeeping as a value/ culture ambassador.Ability to communicate fluently in both Chinese and English.We offer competitive remuneration and a comprehensive benefits package that includes medical coverage for staff and dependents, birthday and charity leaves, staff purchase discounts, as well as other allowances to the right candidates. Interested parties please submit your application with resume by raymond.chen@neoderm.com.hkFor more information about NeoDerm, please visit our website: https://www.neoderm.com.hkAll personal data collected will be treated in strict confidence and be used for recruitment purposes only. Should you not be contacted within 2 months of the closing date of the advertisement, please consider your application to be unsuccessful.