Role in Front Office - VEO Fitness

“Every single member of our organization adds a great value. Emaar is not a collection of talentedindividuals, but a team of great pooled talent.” – Mohamed AlabbarEmaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.VEO Health & Fitness clubs are the first commercial fitness brand launched by Emaar Hospitality Group with health clubs situated in some of the most sought-after locations. VEO brings a fresh identity to the global health, fitness & wellness sector by setting new benchmarks with its gracious hospitality and exceptional service.Recognized for its fusion of contemporary style with a touch of classic elegance, VEO health & fitness clubs enrich the lives of its guests with intuitive experiences. Staying true to its tagline ‘The Good Life’, VEO offers its guests opportunities to improve holistic wellness in a sereneenvironment.ABOUT THE FUNCTIONDeliver Exceptional Guest Journeys: Create memorable, flawless experiences from welcome to farewell, turning every visitor into a loyal advocate for our health clubs.Embody the Brand Ethos: Live and breathe a healthy lifestyle that authentically reflects our brand’s values and inspires guests to embrace wellness.Champion Holistic Wellness: Actively encourage members to maximize facility benefits, supporting their work-life balance and overall well-being.Drive Satisfaction Through Service: While not sales-focused, your commitment to outstanding service directly boosts club performance through strong word-of-mouth and retention.Collaborate & Achieve Targets: Work closely with management and guests to communicate needs effectively, meet personal goals, and maintain high customer satisfaction levels.WHAT YOU WILL NEED TO SUCCEEDPrevious experience in health club or hospitality customer serviceStrong computer and organizational skills, with detailed oriented mindsetA proven track record of target achievement in prior roles is a mustDegree education is preferableBe driven to achieve targets and have the capacity to go above and beyond the call of duty to make our customers happy, this is an essential trait that all Receptionists must have.PERFORMANCE DRIVEN CULTURE: WHAT YOU WILL BE MEASURED AGAINSTPersonal defaulter collection targetsTeam defaulter collection targetsPersonal miscellaneous revenue sales targetsPersonal education & training targetsGuest experience score targetsClub Net Promoter score targetsCOMPETENCIESPut the Customer FirstDrive for ResultsLearningResilienceAdaptabilityWHAT WE BELIEVE INAt Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.Customer FocusCustomers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.Ownership MindsetNo detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.Fast PacedSpeed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.Talent and TenacityOur people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.AdaptabilityWe keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.