Sales Administrator

The Sales Administrator provides administrative and operational support to the sales team to ensure smooth order processing, customer service, sales coordination, and reporting activities. This role serves as a key liaison between customers, sales representatives, logistics, finance, and other internal departments.Key ResponsibilitiesProcess sales orders accurately and ensure timely order fulfillment.Coordinate with customers on order status, delivery schedules, and product availability.Prepare quotations, sales contracts, purchase orders, and other sales-related documentation.Support the sales team with customer account maintenance and administration.Liaise with warehouse, logistics, and supply chain teams to ensure timely deliveries.Monitor inventory levels and coordinate with relevant departments when stock issues arise.Handle customer inquiries, complaints, and requests in a professional manner.Maintain accurate customer and sales records in the ERP/CRM system.Generate and analyze sales reports, forecasts, and performance data.Assist in preparing presentations, tenders, and sales proposals.Support monthly sales closing activities and coordinate with the finance team on invoicing and payment follow-ups.Organize meetings, customer visits, and other sales-related activities.Ensure compliance with company policies and procedures.RequirementsDiploma or Bachelor's Degree in Business Administration, Sales, Marketing, or related field.Minimum 2-5 years of experience in Sales Administration, Sales Support, Customer Service, or Order Processing.Proficient in Microsoft Office applications, particularly Excel.Experience using ERP and CRM systems is an added advantage (e.g., SAP, Oracle, Microsoft Dynamics).Strong organizational and multitasking skills.Good communication and interpersonal skills.Detail-oriented with strong accuracy in data entry and documentation.Ability to work independently and manage multiple priorities in a fast-paced environment.