Sales Executive

Position: Sales Executive ** Saudis only **Job PurposeTo deliver an exceptional luxury client experience, drive sales performance, and build long-term client relationships while representing the brand’s heritage, values, and standards. The Sales Executive is responsible for achieving individual sales targets, developing client portfolios, and contributing to the boutique’s commercial success.Key Responsibilities1. Sales & Business DevelopmentAchieve individual sales targets and contribute to boutique sales objectives.Actively identify sales opportunities and convert boutique visitors into clients.Promote products, collections, and brand offerings in accordance with brand standards.Demonstrate strong product knowledge, including technical features, craftsmanship, heritage, and storytelling.Maximize sales opportunities through cross-selling and up-selling techniques.Maintain a healthy sales pipeline and client portfolio.2. Client Experience & Relationship ManagementDeliver a personalized luxury customer experience throughout the entire client journey.Build and maintain long-term relationships with existing and prospective clients.Conduct timely follow-ups on inquiries, quotations, reservations, and after-sales requests.Capture and maintain accurate client information within the CRM system.Support clienteling initiatives and VIP customer engagement activities.Ensure all interactions reflect the brand’s luxury standards and values.3. CRM & Client DevelopmentDevelop and maintain an active client portfolio.Regularly update client profiles and interaction history.Generate repeat business through relationship-building and proactive outreach.Participate in client events, activations, and customer engagement programs.Support the execution of CRM campaigns and client retention initiatives.4. Boutique OperationsEnsure the boutique is maintained according to brand visual merchandising and operational standards.Support stock handling procedures and inventory accuracy.Follow all operational, security, and cash-handling procedures.Ensure products are displayed and presented according to brand guidelines.Support opening and closing procedures when assigned.5. Product Knowledge & Brand RepresentationContinuously develop knowledge of products, collections, industry trends, and competitors.Represent the brand professionally at all times.Maintain a high standard of personal appearance and grooming according to brand guidelines.Act as a brand ambassador inside and outside the boutique.6. Team CollaborationCollaborate effectively with boutique colleagues to achieve business objectives.Support boutique activities, events, and operational initiatives.Share product and market knowledge with team members when required.Key Performance Indicators (KPIs)Sales PerformanceIndividual Sales Achievement (% vs Target)Average Transaction Value (ATV)Units Per Transaction (UPT)Conversion RateSales Contribution to Boutique TargetCRM & Client DevelopmentNumber of New Clients AcquiredCRM Data AccuracyClient Follow-Up Completion RateRepeat Customer RateVIP Client Engagement ActivitiesCustomer ExperienceCustomer Satisfaction ScoreMystery Shopper ScoreService Quality ComplianceOperational ExcellenceInventory AccuracyCompliance with Boutique StandardsAttendance & PunctualityAuthority & Decision MakingManage customer interactions and sales opportunities within approved boutique procedures.Provide product recommendations and solutions to clients.Escalate discount requests, complaints, or exceptional situations to management.No authority to approve discounts, special pricing, or policy exceptions.Qualifications & ExperienceDiploma or Bachelor’s Degree preferred.2+ years of experience in luxury retail, jewelry, watches, fashion, hospitality, or premium customer service environments.Previous sales experience in a client-facing role.Fluency in English; Arabic is preferred.Knowledge of CRM systems and Microsoft Office is an advantage.CompetenciesBehavioral CompetenciesClient FocusCommunication SkillsRelationship BuildingProfessionalismAttention to DetailTeamworkSales MindsetTechnical CompetenciesLuxury Sales TechniquesClienteling & CRMProduct PresentationRetail OperationsInventory AwarenessBrand StorytellingWorking RelationshipsInternalStore/Boutique ManagerAssistant Manager / SupervisorSenior Sales ExecutiveRetail TeamBrand ManagerExternalClientsVIP CustomersMall Management (when required)External Event Partners (when assigned)Key ChallengesAchieving ambitious sales targets in a highly competitive luxury market.Building long-term relationships with high-net-worth clients.Maintaining luxury service standards during peak business periods.Balancing sales performance with exceptional customer experience.Keeping client portfolios active and engaged.