Sales Manager - Jeddah

Title (Sales Manager)Key Accountabilities:Financial/Monetary: (Revenue/Cost):Achieve assigned monthly and annual hotel/segment revenue targets in line with the approved budget, business plan, and commercial strategy.Achieve monthly and annual room night targets while driving profitable business from assigned segments and accounts.Monitor team and account production against revenue, room night, ADR, and activity targets and implement corrective action where required.Maximize revenue from rooms, groups, meetings, events, and other hotel services through effective selling, cross-selling, and account development.Drive new revenue-generating accounts while growing production and market share from existing key accounts.Ensure negotiated rates, corporate agreements, and commercial offers follow approved pricing, revenue strategy, and authorization guidelines.Customer/Client: (Internal/External):Develop and maintain strong professional relationships with existing and potential clients through regular daily sales calls & client visits, daily telemarketing & daily follow-upsConduct the assigned number of daily physical sales calls/client visits along with daily telemarketing and ensure each visit is properly planned, recorded, and followed up.Identify new business opportunities and strengthen account relationships.Understand client requirements and recommend suitable hotel products, services, rates, and solutions to maximize business opportunities and client satisfaction.Conduct hotel site inspections and presentations for prospective clients and ensure timely follow-up on inquiries, proposals, contracts, and business opportunities.Coordinate with relevant internal departments to ensure all confirmed client requirements are accurately communicated and effectively delivered.Handle client feedback and concerns professionally and escalate matters when necessary to maintain strong and long-term business relationships.Suppliers/Vendors: (Regulators/Others):Maintain professional relationships with all segments, corporates, travel agencies, DMCs, event organizers, corporate travel partners, and other relevant business partners.Represent the hotel professionally during exhibitions, trade events, networking opportunities, sales blitzes, roadshows, and other external business activities.Ensure all external business dealings are conducted in accordance with the hotel’s policies, approved commercial terms, and applicable regulations.People/Employee: (Unit/Group wide):Contribute actively to the achievement of the overall Sales & Marketing Department’s revenue, room night, and business development objectives. Coach and support Sales Executives through joint calls, account planning, performance reviews, training, and continuous on-the-job development.Take individual ownership and accountability for assigned sales targets, accounts, market segments, and sales activities.Conduct and manage daily sales meetings and team briefings after alignment with the HOD - Director of Sales (DOS), ensuring priorities, targets, follow-ups, market updates, and action plans are clearly communicated to the team.Report directly to and remain fully aligned with the HOD - Director of Sales (DOS) on sales strategy, account priorities, pricing direction, team performance, key client matters, and all major commercial activities.Participate actively in sales meetings, revenue meetings, training sessions, sales blitzes, performance reviews, and other departmental activities.Maintain effective communication and teamwork while regularly sharing relevant market intelligence, competitor information, client feedback, and potential business opportunities with the commercial team.Internal Processes/Practices: (Productivity/Quality/Compliance/Reporting):Identify and develop new business opportunities through regular prospecting, market research, sales calls, telemarketing, networking, and lead generation.Achieve the assigned daily sales calls/client visits and telemarketing targets, ensuring proper and timely follow-up on all leads and opportunities.Conduct regular Comp-Set surveys and market intelligence, monitoring competitor activities, rates, market trends, upcoming events, new projects, and potential business opportunities.Maintain accurate and timely daily sales reporting, including sales activities, client visits, telemarketing, leads, follow-ups, and account updates.Monitor individual performance against monthly and annual revenue, room night, sales activity, and new account targets, taking necessary action to address any shortfalls.Prepare and present weekly/monthly sales performance reports and presentations, highlighting achievements, account production, market intelligence, opportunities, challenges, and action plans.Maintain accurate client profiles, account production, sales activities, proposals, agreements, and other required information within the hotel’s systems.Ensure proper market segmentation, rate codes, documentation, and compliance with the hotel’s approved sales procedures and commercial guidelines.Prepare and present daily/weekly/monthly sales performance reports and presentations, aligned with and reported directly to the HOD - Director of Sales (DOS), covering targets, achievements, account production, pipeline, market intelligence, challenges, and action plans.Resources Under Management:Financial:Budget (XX) Million – To Be AdvisedPeople:TBA Others:NA Title (A):مدير مبيعاتReports to:DOS-Hotels SBU:Hotel

Department: Sales & MarketingQualification / Capabilities:Education:Bachelor’s degree with a concentration in marketing, promotions, advertising sales, or business administration is preferredExperience:Proven experience as a Sales Executive or relevant roleSkills/Attributes:Proficiency in English and ArabicGood Knowledge of MS OfficeStrong Communication & Presentation SkillsClient Relationship ManagementNegotiation & Persuasion SkillsProspecting & Business Development SkillsSales Planning & Target OrientationProactive & Self-MotivatedStrong Follow-Up & Organizational SkillsMarket Awareness & Commercial UnderstandingCreativity & Problem-SolvingTeamwork & Interpersonal SkillsResults-Driven with Strong Motivation for SalesDate:(pls. attach 360-degree related org. chart)Purpose/Overview:The Sales Manager is responsible for leading sales activities and driving rooms, groups, meetings, and events business across assigned market segments.

The role manages key accounts, develops new business, guides the sales team, and ensures achievement of revenue, room night, ADR, and overall commercial targets through effective account management, market intelligence, and sales execution.KPIs:Sales Revenue Achievement – Monthly & AnnualRoom Nights Production – Monthly & AnnualMaintain ADR & Account ProductionNew Business / New Account AcquisitionExisting Client Engagement & Account RetentionDaily Sales Activities & Accurate ReportingProactive Sales Calls / Client Visits & TelemarketingLead Conversion & Business MaterializationUpselling & Cross-Selling – Rooms, F&B, Meetings & EventsMeetings & Events – Corporate Business GenerationCompetitor Pricing & Comp-Set SurveyMarket Intelligence & New Business OpportunitiesSales Performance Reporting & PresentationsClient Database / CRM Accuracy & Follow-Up