Salesforce Business Consultant

At Horizontal Digital, we hold ourselves to one key belief: You're only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone.We use these values to fuel superior results:Lock armsWe forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.Show HustleWe're not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.Embrace changeFrom new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what's next.Elevate empathyWe listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.Never settleWe motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.But Enough About Us. Let's Talk About You.As a Salesforce Business Consultant, you will operate at the intersection of business consulting, process architecture and Salesforce solution design, leading clients from abstract business vision to structured, implementable requirements and ensuring alignment between business objectives and Salesforce capabilities. You will play a critical role in shaping enterprise-wide process transformations, defining business architectures and enabling scalable Salesforce programs across multiple clouds. This role needs a client-facing consulting professional with exceptional communication skills, deep industry understanding and strong process modelling skills (BPMN) to drive measurable business outcomes.What you'll do:Business Architecture & Requirements EngineeringLead structured discovery and stakeholder workshops to define business objectives, pain points, and transformation opportunitiesTranslate business intent into capability models, BPMN process architectures, epics, and user storiesDefine future-state operating models and end-to-end process designs aligned to Salesforce best practicesOwn requirements lifecycle management from ideation to backlog refinement, prioritization, and acceptance criteriaEnsure end-to-end traceability from business outcomes to solution design and deliverySalesforce Functional SolutioningPartner with Technical Architects and delivery teams to translate requirements into robust, multi-cloud solutionsEnforce platform best practices, design guardrails, and industry standardsOversee functional validation, UAT strategy, and business acceptance to ensure alignment with intended outcomesStrategic Consulting & Roadmap DeliveryDevelop capability roadmaps, transformation blueprints, and prioritization frameworks aligned to client strategyAdvise on CRM maturity, process optimization, and customer experience transformationDefine business cases and value realization frameworks with clear linkage to KPIs and outcomesSupport target operating model (TOM) definition and governance structures for scalable adoptionAccount Growth & Pre-Sales SupportAct as a trusted advisor to business stakeholders, driving value-led conversations and continuous improvementSupport pre-sales, solution shaping, and proposal development with strong functional contextContribute to solution narratives and executive storytelling aligned to business outcomesIdentify expansion opportunities, cross-cloud use cases, and process-led transformation initiativesTeam & Practice EnablementContribute to practice assets, accelerators, and delivery frameworksDrive adoption of structured methodologies (BPMN, capability modelling, backlog governance)Support internal enablement on industry trends, Salesforce innovations, and functional patternsWho you are:A consulting-led business professional with strong domain understanding and executive presenceAn exceptional communicator who makes clients feel heard, comfortable engaging C-level stakeholders and translating strategy into executable solutionsAble to operate across strategy, functional design, and delivery governanceStructured, outcome-oriented, and skilled at simplifying complex business problemsProactive and entrepreneurial, with a focus on long-term client value and growthWhat you bring: 8+ years of experience as a Business Architect, Functional Lead, or Senior Consultant in Salesforce or digital transformation programsStrong client-facing experience, leading workshops, stakeholder alignment, and requirements definitionExpertise in business process modelling (BPMN) and requirements engineeringExperience with enterprise CRM platforms such as Salesforce, Microsoft Dynamics or Oracle CRMProven delivery of functional artifacts (process maps, capability models, solution blueprints)Nice to have: solid understanding of Salesforce platform capabilities and design trade-offs (configuration vs. customization)Nice to have: experience across core Salesforce clouds (Sales, Service, Experience; exposure to Commerce/Revenue/Data Cloud is a plus)Candidates with one or more of Salesforce consultant certificates (Sales, Service, Experience, Commerce, Revenue etc) are preferredOur UAE Benefits include:22 working days holidayComprehensive medical insurance plan for employee and spouse and childrenVisa for employee and spouse and childrenAnnual return flight to home country for selfFlexible office times and working from home twice per weekRemote working from a place of your choice for 2 weeks a yearFree snacks and drinks in the officeApplication Tips To help us review your application as smoothly as possible, we recommend submitting a clear, ATS-friendly CV using a simple format and standard headings such as Experience, Skills, and Education. Avoid complex layouts or graphics so your experience is captured accurately.If you're unsure how to make your CV ATS-friendly, this guide provides helpful practical tips:https://www.myperfectresume.com/career-center/resumes/how-to/ats-friendlyThe above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.AI in our recruitment process: We use AI-powered tools to support aspects of our recruitment process, including application screening. AI does not make final hiring decisions; candidates remain subject to human review and assessment by our Talent Acquisition and hiring teams.