Senior Account Manager - Enterprise

The Senior Account Manager - Enterprise is responsible for managing and growing a portfolio of Enterprise clients by delivering ZainTECH's ICT and digital solutions portfolio. The role focuses on building strong customer relationships, identifying growth opportunities, and driving revenue through consultative selling across cloud, cybersecurity, data, and digital solutions.Working closely with internal sales, technical, and delivery teams, the Account Manager ensures customer satisfaction while expanding account value through upselling, cross-selling, and new business development within assigned accounts.

Responsibilities

Account ManagementManage a portfolio of Enterprise accounts, acting as the primary point of contact for customer engagementBuild and maintain strong relationships with key stakeholders, understanding their business and technology needsConduct regular account reviews to assess performance, identify opportunities, and ensure customer satisfactionCoordinate with internal teams to ensure seamless delivery of services and solutionsManage contract renewals and ensure continued value realization for customersICT & Digital Solutions ExpertiseDevelop a strong understanding of ZainTECH's portfolio across cloud, cybersecurity, data, and digital solutionsWork with clients to align technology solutions with their business objectives and operational needsCollaborate with technical and presales teams to position integrated solutions across multiple service areasBusiness DevelopmentIdentify and pursue opportunities to expand services within existing accountsSupport pipeline development through upselling and cross-selling initiativesContribute to account planning and growth strategies for assigned clientsPrepare and deliver proposals and presentations aligned with customer requirements and business outcomesParticipate in client meetings, events, and engagements to strengthen relationships and generate opportunitiesCollaboration & CommunicationWork closely with product, presales, and delivery teams to ensure successful solution positioning and executionEngage with both technical and business stakeholders to ensure alignment of solutions with client needsManage and resolve customer issues in coordination with internal teams to maintain high levels of satisfactionMaintain accurate records of account activities and opportunities within CRM systemsOur Culture & Code of Conduct:At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.Requirements8+ years of account management experience in ICT, cloud services, or technology-related industriesExperience managing Enterprise or enterprise customer accounts Good understanding of ICT solutions including Cloud (IaaS, PaaS, SaaS), Cybersecurity, Data and analytics, and Digital transformation solutions Proven ability to drive account growth through upselling and cross-selling Experience working with major ICT and cloud platforms such as Oracle, AWS, Microsoft Azure, or similarKnowledge of cybersecurity, data management, networking, and digital transformation best practicesFamiliarity with CRM tools (e.g., Salesforce). Bachelor's degree in Computer Science, Information Technology, Business, or a related field