Senior Business Analyst

Overview Silver Creek Software Ltd. is an Alberta-based consulting firm specializing in data management, analytics, application development, automation, and modern workplace solutions. We partner with public sector and enterprise clients to deliver complex, high-impact technology solutions. Our team is known for its professionalism, technical depth, and commitment to excellence. We maintain a high standard of hiring and are proud to work alongside driven, capable professionals who consistently go above and beyond for our clients. We are seeking an experienced Senior Business Analyst with team lead experience to drive business and systems analysis across multiple operational and technology initiatives. This position requires a strong foundation in traditional business analysis combined with practical project management and client relationship management. The successful candidate will be comfortable managing stakeholders at different levels, coordinating work across initiatives, and producing high-quality deliverables. Additionally, candidates should have the technical depth and initiative to manage both data and application development projects. Key Responsibilities Lead business and systems analysis. Facilitate discovery workshops; assess current and future states; document business rules, process maps, functional and non-functional requirements, user stories and acceptance criteria; maintain traceability through testing and delivery. Guide the team and drive delivery. Coordinate work across initiatives, lead analysts, review deliverables and resolve ambiguity. Apply practical project management to scope, priorities, milestones, dependencies, risks, issues and stakeholder decisions. Represent the client with vendors. Act as the client's representative, align vendor commitments with business needs, challenge unsupported assurances, track service and control obligations, and drive remediation with clear owners and deadlines. Establish data and vendor risk governance. Work with focused work groups such as cybersecurity, privacy, legal and business specialists to assess how vendors collect, use, share, retain and dispose of data. Document the risk profile, permitted uses, restrictions, controls and approval requirements. Validate Canadian data residency. Coordinate evidence reviews and technical validation of hosting locations, backups, disaster recovery, data flows, sub processors and support access against agreed requirements. Record findings, exceptions, and remediation actions with the appropriate specialists. Build sustainable operations. Maintain an application inventory covering owners, vendors, data, integrations and support needs. Develop a prioritized roadmap for enforcing approved controls, with review cadences, escalation paths, risk reporting, runbooks and knowledge transfer. Verify outcomes. Plan and support user acceptance testing, validate requirements and controls, track defects, and document operational readiness and handover. Qualifications Minimum 8 years of progressive business and systems analysis experience, including demonstrated success leading complex initiatives from discovery and requirements through implementation and sustainment. Candidates with 10 or more years of relevant experience are preferred. Minimum 3 years of experience as a lead business analyst, team lead, or in an equivalent delivery leadership capacity, including setting direction, coordinating work, coaching colleagues and reviewing deliverables while remaining accountable for hands-on analysis. Minimum 3 years of experience managing or coordinating project delivery across multiple workstreams, including scope, schedules, dependencies, risks, issues and stakeholder decisions. Minimum 3 years of experience working directly with external vendors and senior stakeholders, including representing business or client interests, facilitating difficult conversations, tracking commitments and ensuring vendor accountability. Minimum 2 years of experience supporting data governance, privacy, cybersecurity or third-party risk initiatives, with demonstrated ability to translate requirements into documented processes, controls and testable evidence. Practical understanding of data handling restrictions and Canadian data residency requirements is required. Minimum 2 years of experience supporting organizational change management for business or technology initiatives, including stakeholder impact assessments, communication and training plans, business readiness and user adoption. Strong facilitation, analytical thinking and written communication skills, with demonstrated ability to exercise sound judgement, adapt to changing priorities and move work forward independently. Post-secondary education in business, information systems, computer science or a related field, or an equivalent combination of education and professional experience. Desirable Attributes Experience working for a recognized business consulting firm is an asset. IIBA Certified Business Analysis Professional (CBAP) certification is particularly valued. Other relevant credentials, such as IIBA CCBA, PMI-PBA or PMP, are also assets. Experience with data profiling, reconciliation, data quality assessment, reporting or visualization using tools such as Excel or Power BI; IIBA Certification in Business Data Analytics (CBDA) is an asset. Experience establishing third-party risk processes, application portfolio inventories, operational control monitoring or service management practices. Join Us Silver Creek offers the opportunity to work with a high-performing team on meaningful projects that deliver real value to our clients. We provide flexibility, autonomy, and trust, while holding ourselves to a high standard of professionalism and accountability.