Senior Business Process Operations Manager

What We’re Looking ForWe are seeking a results-driven leader who can balance strategic planning with operational execution. Someone who takes ownership, develops people, drives continuous improvement, and can influence stakeholders at different levels of the organization.KMC Solutions | Client: InHealth Philippines

Job Title: Senior Business Process & Operations Manager

Location: BGC, Taguig CityWork Setup: Onsite

Employment Type: Full-timeAbout the RoleInHealth Philippines is looking for an experienced Senior Business Process & Operations Manager to lead operational excellence, business process improvement, and service delivery across its organization.This role will oversee operational performance, drive process transformation, strengthen governance, and ensure efficient delivery of services aligned with business objectives and international standards.The ideal candidate is a strategic and hands-on operations leader with experience in global business services, shared services, BPO, or multinational environments.

They should be comfortable working with senior stakeholders, leading cross-functional teams, and managing operational improvements in a dynamic organization.Key ResponsibilitiesLead day-to-day business operations, ensuring efficient service delivery and alignment with organizational goals.Identify opportunities for process improvement, workflow optimization, and operational transformation.Develop and implement operational strategies, policies, procedures, and governance frameworks.Monitor and improve operational performance through KPIs, SLAs, quality standards, and management reporting.Oversee operational budgets, resource allocation, workforce planning, and capacity forecasting.Identify operational risks, ensure compliance with internal policies and regulatory requirements, and implement appropriate mitigation measures.Lead change management initiatives and ensure successful adoption of new processes, systems, and operational practices.Manage, mentor, and develop team leaders, managers, and operational teams to drive accountability and performance.Collaborate with senior leadership and cross-functional teams, including HR, IT, Finance, and international stakeholders.Build and maintain strong relationships with internal and external partners to ensure consistent service delivery.QualificationsAt least 5 years of recent experience in Operations Management, preferably within healthcare operations, BPO, Global Business Services (GBS), Global Capability Centers (GCC), or shared services.Proven experience leading business operations, process improvement, and operational transformation initiatives.Experience managing teams, including team leaders, supervisors, or managers.Strong understanding of operational governance, risk management, compliance, and performance management.Experience working with international clients, stakeholders, or multinational organizations.Demonstrated ability to manage KPIs, SLAs, operational reports, budgets, and resource planning.Strong leadership, communication, analytical, and stakeholder management skills.Experience building, improving, or transforming offshore/shared services operations is highly advantageous.Healthcare or healthcare-related operations experience is an advantage.