Senior Guest Relations Executive - Guest Relations - Jumeirah Zabeel Saray

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. About Jumeirah Zabeel SarayJumeirah Zabeel Saray is an exclusive beachside resort located in the west crescent of Palm Jumeirah in Dubai. Inspired by the palaces of the Ottoman Empire, the resort is home to the award-winning Talise Ottoman Spa, a curated selection of restaurants, and family-friendly experiences. Guests can also enjoy water sports, with a private jetty offering shuttle boat transfers to and from the mainland of Dubai. About the JobAn exciting opportunity has arisen for a Senior Guest Relations Executive to join the Jumeirah Zabeel Saray team. The main duties and responsibilities of this role include: Lead and motivate the Guest Relations team to deliver seamless guest arrivals, departures, and personalized service throughout the stay.Brief colleagues at the beginning of each shift, ensuring roles, priorities, and service expectations are clearly communicated.Ensure all guests and visitors are greeted warmly and professionally, setting the tone for exceptional service from the moment of arrival.Monitor and assist with daily operations, proactively resolving any service delays, guest concerns, or system disruptions to maintain smooth front desk performance.Maintain accurate records and prepare shift reports to support efficient handovers and informed decision-making.Conduct regular checks to ensure service quality, adherence to policies, and compliance with hospitality standards across all front desk functions.About YouThe ideal candidate for this position will have the following experience and qualifications:Minimum 2–3 years of experience in Guest Relations and Front Office operations, preferably within an international hospitality environment, with previous supervisory or leadership experience.High School Diploma is required; a Diploma or Degree in Hotel Management, Hospitality Management, or a related field is preferred.Strong knowledge of Front Office systems and procedures, with the ability to manage guest arrivals, departures, guest relations, and daily operational requirements.Excellent leadership, communication, and interpersonal skills, with the ability to motivate team members, resolve guest concerns, and deliver exceptional service standards.Fluency in English is required; proficiency in additional languages such as Arabic, Russian, German, French, Spanish, Mandarin, or Italian would be an advantage. About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: Supportive and inclusive work environmentAccess to Learning & Development programmes and clear career pathwaysOpportunities for internal mobility within our global networkColleague discounts on food, beverage, and hotel stays worldwideCompany-provided shared accommodationComprehensive healthcare and life insurance coveragePaid annual leave and flight from your home countryPerformance-based incentives tailored to your roleCompetitive tax-free salary paid in UAE Dirhams (AED)