Senior Manager - Change & Release Management

The Senior Manager - Change & Release Management will own the end-to-end change and release management function for digital platforms, ensuring releases are effectively planned, coordinated, tested, approved, deployed, and stabilized.The role will lead release activities across AEM as a Cloud Service, websites, mobile applications, APIs, content, and supporting integrations, while ensuring strong governance, accountability, stakeholder communication, and delivery disciplineKey responsibilitiesOwn and maintain the integrated release calendar covering scope, milestones, dependencies, environments, freeze periods, and deployment windows. Coordinate multiple technical and business workstreams to ensure releases are delivered according to agreed timelines and commitmentsLead release planning, readiness reviews, critical follow-ups, and post-release reviews while maintaining clear ownership of actions and escalationsTrack risks, issues, dependencies, and actions through closure and escalate delays when requiredOwn the technology change management process, including change records, risk assessments, approvals, scheduling, traceability, and closureFacilitate Change Advisory Board (CAB) meetings and coordinate normal, standard, and emergency changesEnsure release readiness through testing, business acceptance, security requirements, operational readiness, dependency management, and recovery planningCoordinate deployments across DEV, QA/UAT, Stage, and Production environments while maintaining traceability between approved scope and deployed versionsCoordinate AEM, web, iOS, Android, API, and content release dependencies to support smooth production deploymentLead deployment and cutover activities, including rollback, roll-forward, incident escalation, and recovery coordinationEnsure post-release monitoring, hypercare, business verification, support handover, and formal release closure are completedAct as the central coordination point for release status, risks, dependencies, decisions, and production outcomes across business and technology teamsProvide clear executive updates covering business impact, delivery confidence, risks, decisions required, ownership, and next stepsManage competing priorities and communicate risks or delays clearly and proactively to relevant stakeholdersMonitor release performance and identify recurring causes of delays, failed changes, or production issues to drive continuous improvementPartner with Engineering, QA, and Operations teams to improve CI/CD visibility, automated evidence, reusable runbooks, and release governanceRequirementsBachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent relevant professional experienceMinimum of 7 years of experience in technology delivery, IT service management, release management, or a related discipline, including at least 5 years leading complex multi-team release activitiesStrong experience managing recurring releases across web, mobile, backend services, vendors, and business stakeholdersStrong knowledge of IT change governance, release readiness, cutover planning, deployment coordination, emergency changes, and post-release reviewsWorking knowledge of AEM as a Cloud Service and Cloud Manager or substantial experience managing releases within an enterprise CMS environmentGood understanding of Git, CI/CD pipelines, build artifacts, APIs, environments, headless content, content publishing, caching, and recovery processesExperience using tools such as Jira, Azure DevOps, ServiceNow, or equivalent delivery and service management platforms