Senior Manager - Contract Logistics (E-Commerce)

Job Summary:To focus on developing the business of Contract Logistics within the assigned industry verticals – E-Commerce & Retail and establish the company as leader in the E-Commerce & Retail vertical.This includes the development of new customers/geographies and sales activities across existing customers in alignment with vertical team as well as respective country Sales Teams.Being part of a management team, the manager will be responsible for meeting and exceeding all budgeted sales goals as well as capacity expansion ambitions within the Region for the assigned verticals.Another key task is to commercially manage the existing book of business with regional accounts and ensure all renewals are successful and a solution (engineering & pricing) is provided to all customers (existing / new).

Key Responsibilities

Develop & Implement CL solutions for the assigned industry verticals across the RegionFormulate required operational capabilities for the respective country / site across the region considering the industry and customer requirementsAccountable for leading an engaged team across CL Engineers and CL Pricer providing direction and promoting collaboration in pursuit of Contract Logistics opportunities and capacity expansionDevelop and execute a comprehensive plan for the respective industry vertical for new opportunities and expanding businessGenerate effective leads and opportunities in alignment with vertical specialist and respective country salesIdentifies and develops relationships with key decision makers at all levels within an customerMaintain understanding of customers’ expectations relative to operational solutions, costs and resultsUnderstands the customer's business (strategically, operationally, financially)Understands the customer's buying process and identify all influences, intimately understanding their requirementsMaintains an up-to-date pipeline of current and future opportunities, quantifying number of opportunities, value of the opportunity and managing the probability to winCoordinate RFQs for new business opportunities and renewals of existing business with assigned teams engaging other functions as required and own the commercial relationship and contract negotiations with customerPost RFQ Analysis: Conduct post RFQ analysis to identify areas for improvement and capture lessons learned for future TendersFollow the internal commercial process, procedures and thresholdsProject management, solution design and implementation project including contract negotiation, and operational implementation of contract logistics business actively sources and manages suitable vendors for all required warehouses, equipment & services to ensure final solution is delivered within budget and agreed timelineSupport in Planning and leading the implementation of strategic warehouse locations.Work as a pivot resource in between Sales and Solutions design to ensure technical, financial, and commercial aspects are properly considered in all proposals.Work closely with cross functional teams to ensure alignment and collaboration across the organizationFoster a close cooperation between Account Management, Operations, Operational Excellence and all other functions (IT, HR, Finance, etc.)Partners with colleagues in other regions on broader opportunities for select customersMonitor industry trends and merging technologies, proactively identifying opportunities and risks for the vertical and the organizationRepresenting the company at industry events, conferences and trade shows, building relationships and promoting the company’s brand and capabilitiesVisiting potential new warehouse facilities across the region, creating a site visit report and preparing a business caseCreating a weekly status report for all activitiesUnderstand the market for the respective verticals – availability of warehousing capacity, competitor analysis keeping an overview of available warehouses, market demands and market rates across the regionEnsure all activities comply with company policies, legal regulations and ethical standardsWillingness to travel across the regionQUALIFICATIONS, EXPERIENCE AND SKILLSQualificationbachelor’s degree in business administration, Logistics, Supply Chain Management or a related field.Work experience -Ideally, candidates should bring at least two of the following three skill sets:Commercial experience, with a track record of winning or growing e-commerce business.E-commerce product development experience, including building or developing an e-commerce proposition. The current team is very lean, so the candidate should be comfortable building the product with limited dedicated resources.E-commerce operational experience, including managing the practical delivery of e-commerce services.15+ years of experience in the logistics and supply chain industry, with at least 5 years of experience in the relevant verticalMust have experience within GCCMust have Experience in Contract Logistics & Solution DesignStrong communication & presentation skills