Senior Manager, Global Sales (Financial Institutions)

Come Join Our Family Today!Together, We Make Travel Better!JOB SCOPE:The Senior Manager, Global Sales, will be responsible for managing and expanding assigned global sales accounts in the financial institutions (FI) segment. The role focuses on managing client relationships and partnerships, executing account plans, supporting new business development, and contributing to sales performance, client satisfaction and retention. The incumbent will also play a key role in supporting the implementation of commercial initiatives and sales activities aligned with Plaza Premium Group’s growth objectives in the financial institutions segment.JOB RESPONSIBILITIES:Drive Productivity within Global Sales team Lead the execution of FI sales plans and initiatives to achieve agreed revenue, visit volume, new business and account growth targets. Drive the development and progression of new business opportunities, ensuring timely follow-up, clear next steps and disciplined pipeline management. Identify market opportunities across card issuers, card schemes, fintechs, insurance companies and other relevant financial services partners, in line with PPG’s network and product expansion plans. Provide guidance and support to regional and local sales team on handling of financial institutions accounts and work with both teams to develop strategies to obtain new FI business in local markets. Coordinate sales enablement initiatives, sharing best practices, client insights, case studies and commercial tools to improve sales effectiveness across markets. Collaborate with the Director, Global Sales - Financial Institutions, to execute sales plans and market penetration strategies.Manage Sales Efficiency Analyze client data and account performance to identify opportunities to grow the portfolio and strengthen client engagement. Review sales pipelines with local sales teams to ensure activities are documented, opportunities are progressed and next steps are clear. Monitor sales KPIs and business performance, prepare regular updates and recommend actions to address gaps against targets. Client Management – Financial Institutions Manage assigned FI client relationships and develop strong partnerships with banks, card issuers, card schemes and other financial institutions, providing solutions that address client needs. Serve as the day-to-day lead contact for assigned accounts and manage client requests with minimal supervision, using sound judgement within delegated authority and escalating material risks or exceptions appropriately.Coordinate with internal teams to deliver seamless service execution, including system integration, client onboarding, promotional campaigns, and payment management. Provide client servicing including but not limited to agreement handling, client related complaint, admission & system integration, tactical campaign to boost sales and payment issues Monitor client usage and account performance, identify cross-selling opportunities and support business growth across markets. Maintain an understanding of client needs, business issues, market trends and industry practices, and share relevant insights with internal stakeholders.JOB REQUIREMENTS:Minimum 10 years of relevant sales, business development or account management experience, with a strong background in the financial institutions sector. Proven experience developing and managing partnerships with financial institutions, particularly banks, card issuers, card schemes or other financial services partners. Able to manage client relationships and commercial discussions independently with minimal supervision, demonstrating sound commercial judgement and knowing when to escalate decisions. Strong analytical, negotiation, communication and relationship-management skills, with the ability to coordinate effectively with regional sales teams and internal stakeholders. Coordinate with internal teams to deliver seamless service execution, including system integration, client onboarding, promotional campaigns, and payment management. Provide client servicing including but not limited to agreement handling, client related complaint, admission & system integration, tactical campaign to boost sales and payment issues Monitor client usage and account performance, identify cross-selling opportunities and support business growth across markets. Maintain an understanding of client needs, business issues, market trends and industry practices, and share relevant insights with internal stakeholders.