Senior Manager — Technology Delivery & Business Solutions

ROLE RESPONSIBILITIESOwn assigned technology and business transformation projects end-to-end, from initiation through go-live, hypercare and BAU handover.Partner with business teams to understand needs, map high-level processes, define future-state processes and document clear requirements.Manage implementation partners and vendors across scope, milestones, quality, risks, dependencies, issues, budgets and delivery commitments.Maintain project plans, RAID logs, action trackers, delivery governance, executive status reports and steering-committee updates.Coordinate solution design, architecture, security, integration and infrastructure dependencies with internal IT, Landmark Digital and vendors.Lead or coordinate SIT, UAT, training, business readiness, cutover, go-live and post-go-live stabilisation activities.Ensure every project has complete documentation, support procedures, knowledge transfer, vendor escalation paths and formal transition into BAU.REQUIREMENTS8+ years’ experience in IT project/programme management, business analysis, enterprise applications or technology transformation.Strong experience in business-process mapping, requirements gathering, scope definition, gap analysis and future-state process design.Proven multi-vendor delivery experience across ERP, SaaS, integrations, retail technology, supply chain, finance, e-commerce or digital platforms.Good understanding of D365 F&O, Store Commerce/POS, Azure, Power Platform, Power BI, APIs, data flows and enterprise integration concepts is preferred.Strong stakeholder-management, workshop facilitation, vendor-management, negotiation and executive communication skills.Excellent written documentation capability, including requirements, process flows, project plans, status reports, decision logs and acceptance criteria.Highly organized, proactive and able to manage multiple priorities, risks and stakeholders in a fast-moving retail environment.KEY PERFORMANCE INDICATORS On-Time Delivery — assigned projects delivered to agreed milestones and go-live dates.On-Budget Delivery — projects delivered within approved budget and scope.Delivery Quality — SIT/UAT defect rates, successful go-lives and stable hypercare within target.Vendor Performance — implementation partners and vendors managed to scope, quality, risk and delivery commitments.Governance & Reporting — accurate, timely project plans, RAID logs, status reports and steering-committee updates.BAU Transition — every project formally transitioned into BAU with complete documentation and knowledge transfer.Stakeholder Satisfaction — positive business and executive feedback on delivery, communication and outcomes.