Senior Project Manager / SDM
BlackStone eIT · Dubai, United Arab Emirates (On-site)
Tailor my CV for this job — free- Prepare and maintain the Mobilisation , transition and service management plan, including dependencies, risks, milestones and readiness criteria.
- Lead Blackstone's multidisciplinary onsite and offshore team and coordinate priorities with BlackstoneEIT Project Manager and designated stakeholders.
- Manage service reviews, SLA/KPI reporting, risks, issues, escalations, action tracking and continuous service improvement.
- Ensure incidents, problems, changes and service requests are governed through the agreed ITSM processes and escalation paths.
- Coordinate candidate onboarding, knowledge transfer, access readiness, documentation and operational handover activities.
- Maintain accurate monthly service reporting, decision logs, dependency tracking and executive-level updates.
- Control scope and ensure that additional requirements, material changes or commercial impacts are assessed and confirmed through the agreed governance process.
- Coordinate with Blackstone technical practices and third parties where specialist support is required. Minimum Experience and Qualifications
- Minimum 8 years of relevant IT delivery experience, including at least 3 years leading managed services, service transition or multi-domain support teams.
- Demonstrable experience managing SLA-based services, customer governance, escalations and operational reporting.
- ITIL 4 Managing Professional or equivalent service management certification preferred.
- PMP or PRINCE2 Practitioner preferred.
- Strong written and verbal English; Arabic is strongly preferred for this client-facing role. Preferred Profile
- Previous experience delivering services to UAE government entities.
- Working knowledge of TDRA and related federal hosting, connectivity and approval processes.
- Experience coordinating hybrid teams across infrastructure, applications, cybersecurity, data and end-user support. Expected Contribution
- Mobilisation milestones and dependencies are managed transparently and escalated early.
- Service reporting is accurate, timely and aligned with the mutually confirmed SLA/KPI schedule.
- Client decisions, risks, actions and scope changes are documented and governed.
- Blackstone teams operate as one coordinated delivery unit.