Senior Retail Operation Officer (Non-Oil Business)

The Senior Retail Operations Officer is responsible for managing and optimizing the performance of non-oil business operations across retail stations and convenience outlets. The role focuses on driving sales growth, ensuring operational excellence, maintaining product availability, implementing merchandising standards, enhancing customer experience, and supporting the expansion of non-fuel revenue streams.Key Responsibilities1. Retail Operations ManagementMonitor daily operations of convenience stores, cafés, quick-service restaurants, and other non-oil business units.Ensure compliance with company policies, operational procedures, and service standards.Conduct regular site visits and operational audits to maintain consistency across locations.Identify operational gaps and implement corrective actions.2. Sales Performance & Revenue GrowthAnalyze sales performance and key business metrics.Develop and execute initiatives to increase non-fuel sales and profitability.Monitor product category performance and recommend promotional activities.Support seasonal campaigns, product launches, and marketing programs.3. Inventory & Supply Chain CoordinationMonitor stock levels and inventory turnover.Coordinate with suppliers and logistics teams to ensure timely product replenishment.Minimize stock-outs, overstock situations, and product wastage.Ensure adherence to inventory control procedures and stock accuracy.4. Merchandising & Category ManagementImplement visual merchandising standards across retail outlets.Ensure proper product placement, pricing, and promotional displays.Monitor category performance and recommend assortment improvements.Support category expansion based on customer demand and market trends.5. Customer Experience ManagementEnsure excellent customer service standards are maintained.Investigate and resolve customer complaints in a timely manner.Gather customer feedback and identify opportunities for service improvement.Promote customer loyalty programs and value-added services.6. Financial & Operational ReportingPrepare weekly and monthly operational performance reports.Monitor budgets, operating costs, and profitability indicators.Analyze business trends and provide recommendations for continuous improvement.Track KPIs and present findings to management.7. Training & Staff DevelopmentProvide coaching and operational guidance to store teams.Conduct training on operational procedures, merchandising, and customer service.Support performance improvement initiatives at station and store levels.Assist with onboarding and development of retail staff.8. Business Development & ExpansionIdentify opportunities for new non-oil business concepts and partnerships.Support the opening of new retail outlets and site upgrades.Conduct market research and competitor benchmarking.Assist in evaluating potential vendors and product suppliers.Qualifications & ExperienceEducationBachelor's Degree in Business Administration, Retail Management, Marketing, Supply Chain Management, or related field.ExperienceMinimum 4-6 years of experience in retail operations, convenience store management, FMCG, or non-oil business operations.Experience managing multiple outlets is preferred.Experience in petroleum retail, convenience retail, or food service industries is an advantage.Interested applicants can contact and submit your CV via: - Telephone Number: 096 720 1529| 098 288 417- Email Address: hr@bvmpetroleum.com