Senior Specialist - Asset Application Support

Job Overview:The Senior Specialist - Asset Application Support is a hands-on technical role responsible for resolving complex L2 incidents and service requests across Qiddiya's asset applications. This role requires deep functional and technical knowledge of systems such as ticketing, POS, leasing, and park management. The Senior Specialist contributes to documentation, training, and continuous improvement effortsKey ResponsibilitiesProvide expert-level L2 support for asset applications, resolving incidents and service requests efficientlyAnalyze recurring issues and contribute to root cause analysis and permanent fixesMaintain detailed documentation of support procedures and resolutionsCollaborate with L0/L1 teams to improve first-call resolution through training and knowledge sharingParticipate in testing and validation of application updates and enhancementsEscalate unresolved issues to Manager as neededSupport vendor coordination for specialized application supportEngage with business users to understand operational challenges and provide technical solutionsRequirementsBachelor's degree in Information Technology, Computer Science, or a related field3+ years of experience in IT application support, particularly in asset management applicationsStrong technical knowledge of application architecture and integrationsProficient in incident management and troubleshooting