Senior Supervisor

Company Description Taprobane House is a modern hotel located in Colombo, just steps away from Bambalapitiya Beach and close to Milagiriya and Kollupitiya beaches, offering guests convenient access to the city’s coastal attractions. The property features an outdoor swimming pool, free private parking, a shared lounge, and a rooftop terrace, creating a comfortable environment for both leisure and business travelers. Guest rooms are equipped with air conditioning, seating areas, flat-screen satellite TVs, safety deposit boxes, and private bathrooms with quality amenities, ensuring a reliable and pleasant stay. The hotel offers daily à la carte, Full English/Irish, or American breakfasts, and an on-site restaurant serving American, Indian, and pizza cuisine with vegetarian and halal options available. Located within easy reach of key city landmarks and Ratmalana International Airport, Taprobane House provides a convenient and welcoming base in Colombo.Role Description The Senior Supervisor is a full-time, on-site role based at Taprobane House in Colombo, responsible for overseeing daily hotel operations to ensure high standards of guest satisfaction and service quality. This role includes supervising front-of-house and housekeeping teams, coordinating shift schedules, monitoring room readiness, and ensuring all guest areas meet cleanliness and safety standards. The Senior Supervisor will handle escalated guest requests and complaints, support concierge and room service coordination, and help maintain consistent service delivery across the property. They will collaborate with management on operational improvements, assist with staff training and performance feedback, and help ensure compliance with hotel policies and local regulations. The role also involves basic reporting on occupancy, service issues, and maintenance needs, and working closely with other departments to ensure smooth and efficient operations.Qualifications Experience in hospitality supervision or hotel operations, with a strong focus on guest service and front-of-house coordination.Skills in team leadership, staff scheduling, and coaching, with the ability to motivate and guide diverse teams.Strong communication and interpersonal skills, including conflict resolution and the ability to manage guest concerns professionally.Organizational and time-management abilities to oversee multiple tasks, shifts, and operational priorities effectively.Basic knowledge of hotel safety, cleanliness standards, and compliance with local regulations and internal policies.Proficiency in using hotel management or reservation systems and standard office software; comfort with learning new digital tools.Previous experience in a hotel or similar hospitality environment in Colombo or comparable urban settings is highly beneficial.Ability to work flexible hours, including weekends and holidays, and be present on-site as operational needs require.Relevant vocational training or a diploma