Service Delivery Lead-Insurance Operations

Inviting applications for Service Delivery Leader role in Insurance Operations Lead end to end delivery of Insurance operations while adhering to SLA’s, KPI’s and compliance frameworks along with driving productivity and accuracy.Lead from the front working closely with enabling team during transitions for new clients or processes, ensuring successful knowledge transfer and operational stabilization.Demonstrates the ability to establish strong client relationships and proactively address customer concernsFacilitate workshops with external and internal stakeholders to define scope, success metrics and delivery timelines.Drive continuous improvement and automation initiatives to enhance operational efficiency and customer experience.Partner with Quality, training and transformation teams to institutionalise process excellence.Participate and sometimes lead, responses to RFP’s and business proposals for potential clients.Review the performance of team members to ensure efficiency in meeting individual & team targets based on SLAs and other metricsFoster a culture of accountability, innovation and collaboration while working as ONE team with HR, L&D and other enabling partners. Preferred Skills, Qualification & Experience:Insurance experience in P&C insurance lifecycle – pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on, business development or similar role.Domain expertise at least in one stream (e.g. UW, Claims) is an advantageProven experience in leading onsite transitions and large teams in operationsExperience in leading technology-enabled transformation projects will be an advantageStrong digital operations management, analytical skills, problem solving & decision-making abilityExperience in engaging with senior leadership (both external & internal)Prior P&L responsibilities for insurance related products15+ years of experienceAbility to work collaboratively with diverse teamsStrong organizational skills and attention to detailLocation-Noida