Service Delivery Specialist

About the roleAs a Service Centre Operations at ASUSTek Computer Malaysia Sdn Bhd, you will be responsible for overseeing the day-to-day operations of the company's authorized service partner in Malaysia. This is a full-time position that plays a crucial role in ensuring efficient and effective customer support for ASUSTek's products and services.What you'll be doingManage ASUS business post-sales support infrastructure to ensure the delivery of service through ASUS service partners.Manage the service performance to customers, ensure that service levels are achieved in the line with contract / SLA, and deliver outstanding customer service across the location.Execute ad-hoc strategic initiatives as and when required by management.Periodic review of existing systems and processes to ensure it is in good order as well as to implement improvement.Managing the resources and ensure service coverage is provided according to the agreed resource capacity.To be the provisioning escalation point for specific services for both internal and external customers.To find out the root cause of issue arising from stakeholder for problematic works order and to provide a progress update on systems, customers, and sales.To analyze provisioning reports so as to identify the milestones that have passed the deadline and not been acted upon by respective stakeholders.Supports the service process by helping to identify opportunities as well as assisting with qualification and analyzing client needs and requirements.What we're looking forCandidate must possess at least a Diploma / Bachelor’s Degree in Business Studies/ Administration / Management or equivalent.FRESH GRADUATE are welcome to apply though.At least two (2) years of working experience in the related field is required for this position.Able to work well in a fast-paced change, have excellent problem-solving skills, and take initiative in leading change to improve customer satisfaction.Fast learner who is pleasant, patient, and self-disciplined.Good command of spoken and written English.Ability to speak and write in Mandarin would be an added advantage as the role requires the candidate to deal with counterparts from Taiwan.