Service Manager (EV Vehicle Service)

1. Fleet ManagementFleet GrowthWork with Vehicle OEMs to identify, test, and qualify vehicles for the fleet as perbusiness requirements and testing SOPs. Negotiate and close vehicle quotes with OEMs for required quantities and pricing.Work with Vehicle Providers (Financiers/Lessors) to close leasing agreements withnegotiated EMI values, lease terms, and tenure.Coordinate tri-partite Service Level Agreements (SLAs) between Vehicle Providers andOEMs to ensure proper post-procurement servicing.Ensure strict Pre-Delivery Inspections (PDIs) are closed before registration, confirmingzero issues and full feature presence.Coordinate with Vehicle Providers and OEMs for quick registration and hypothecationclosure, including insurance and document collection.Coordinate with Fast Charging/Battery Swapping providers or CPOs to ensure charginginfrastructure is ready for newly procured vehicles.Daily OperationsManage the Service and Asset team to ensure daily closure of tickets — service,recovery, breakdowns, and attritions (vehicle returns).Coordinate cross-functionally to fulfill all business and operations requirements.Ensure minimum operational revenue loss (per target) from vehicle issues, throughstrong service/replacement SOPs.Ensure vehicle uptime targets are met across all cities via close coordination with servicecenters, vehicle providers, and OEM partners.Ensure audited deployment, exchange, and return of vehicles to drivers via the FynMobile App.Ensure daily physical audits of all fleet vehicles at Fyn warehouse locations (in service,returned, or deployment-ready).Control service and vehicle movement costs, and maximize damage recovery fromclients/drivers on vehicle return.Manage vendor relationships for servicing and spares, including weekly invoice auditingand payment cash flow.Ensure monthly Repair & Maintenance reports are tracked for accounting and MISpurposes.Ensure all vehicle addition/inactivation data and related cost data (charging, AMC,maintenance) are audited and captured monthly for accounting and MIS.Work with Vehicle Providers to ensure accurate lease billing, including downtime trackingand deductions.Execute time-sensitive activities within defined TAT — accident insurance claims, vehiclerelease during legal matters — to minimize downtime.Use vehicle telematics and audit data to plan predictive and preventive maintenance.2. Fleet Data and TechnologyEnsure uptime of all vehicle telematics (IoT) devices for 24/7 tracking and traceability.Ensure uptime of immobilizer and battery-blocking systems for round-the-clock vehiclerecovery capability.Ensure all vehicle data on the Fyn internal platform is current, with all documentsuploaded. Ensure the platform captures complete financial and agreement data — Monthly EMI,lease start/end dates, ownership type, security deposit, etc.Ensure vehicle status on the platform always matches real-world status and location.Work with Tech and Product teams to continuously enhance and digitally implement datapoints, processes, and workflows on the Fyn platform and app, in line with business andoperational needs.Monitor and control the fleet daily via OEM telematics dashboards, tracking batteryhealth, asset performance, utilization, and safety.Manage and maintain Metabase via SQL queries for fleet analytics, ticketing systems,data tracking, fleet counts, and financier visibility for investors.Drive AI implementation to speed up analytics, insights, and complex problem-solvingusing fleet data.Work with OEM and technology partners to keep the fleet current with the latesttelematics hardware, battery technology, performance controls, and charging networkaccess.EV Vehicle servicing experience and background is mandatory.