Sign Language & Inclusive Service Specialist

PURPOSE STATEMENT: The Sign Language & Inclusive Service Specialist delivers sign language and disability service handling training to Contact Center and Retail frontline. The position ensures customers with disabilities are served with dignity and without barriers, maintains inclusive service guidelines, and supports the inclusive leadership for disability program. This position works with Contact Center and Retail Operations, Quality Assurance and inclusive service partners.KEY RESPONSIBILITY:Deliver sign language training to Contact Center and Retail frontline staff.Deliver disability service handling training for customers who are deaf or hard of hearing, visually impaired or with mobility needs.Develop and maintain inclusive service guidelines, job aids and training materials.Support the Service Skill & Inclusive Training Lead on the inclusive leadership for disability program.Support frontline teams on sign language service interactions when required.Conduct assessments and certification of sign language and inclusive service skills.Collect feedback from customers with disabilities and QA findings to recommend service and training improvements.Maintain training records and report training completion and assessment results.QUALIFICATIONS:Bachelor’s degree in Education, Social Work, Communications or related fieldCertified in Cambodian Sign LanguageAt least 3 years experience in sign language training, interpretation or disability inclusionExperience in Contact Center or Retail service is a plusFluent in Cambodian Sign Language.Strong knowledge of disability inclusion and accessible service practices.Proficient in Microsoft Office (Word, Excel, PowerPoint).High attention to detail and strong organizational ability.Proficient in English and Khmer (spoken and written).Ability to manage multiple priorities and meet deadlines.📩 Apply Now:📞 092 443 222📱 Telegram: https://lnkd.in/gGGzt_YD📧 Email: careers@cellcard.com.kh