Spa Manager

Company Description The Cairndale Hotel & Spa is Dumfries and Galloway’s largest privately owned hotel, offering comfortable accommodation in the heart of the market town of Dumfries. In October 2026, The Cairndale was named Best Hotel in South Scotland at The Thistle Awards. The Cairndale Spa opened in Summer 2024 and has gone on to be recognised by The Good Spa Guide as The Best Spa Scotland.The Cairndale Spa was also accredited 5 Bubble Luxury Status, which as been retained for 2026.The Spa features some of the country’s top skincare and wellness brands and the spa spans two stories. There are big plans for The Cairndale Spa as we continue to invest throughout the business. Role Description The Spa Manager is responsible for overseeing daily operations of the spa to ensure a high-quality and consistent guest experience. This full-time, on-site role, based in Dumfries, includes supervising spa staff, managing appointments, service schedules, and maintaining a clean, safe, and welcoming environment. The Spa Manager will monitor service standards, support team members in delivering exceptional treatments, and handle guest inquiries, feedback, and service recovery. The role also involves managing spa inventory, coordinating promotions with hotel management, tracking performance metrics, and assisting with budgeting and revenue targets. Collaboration with other hotel departments is essential to provide integrated leisure experiences and support overall guest satisfaction.Qualifications Demonstrated experience in spa management or supervising spa or leisure facilities, with strong Spa Management skills.Proven ability to drive Customer Satisfaction through excellent Customer Service and professional guest interaction.Experience with Budgeting, revenue tracking, and cost control within a hospitality or wellness environment.Knowledge of Skin Care principles, spa treatments, and product use to support service quality and staff guidance.Strong leadership and team management skills, including staff scheduling, coaching, and performance oversight.Effective communication and interpersonal skills, with the ability to manage diverse guests and team members.Organisational skills and attention to detail, ensuring smooth operations, compliance with health and safety standards, and accurate record-keeping.Relevant certification or qualification in spa management, beauty therapy, or hospitality management is beneficial.Previous experience in hotel environments and familiarity with booking systems or PMS software is an advantage but not essential.✨ Please note this is a full time role and not maternity cover. You will be joining us as a senior department manager and will form a key member of the hotel leadership team. ✨ Our current Spa Manager will go on maternity leave early 2027. The new Spa Manager will work alongside the exisiting manager and receivr a full and comprehensive training and handover.