Specialty Coffee Café Supervisor

Location: Dubai, UAESalary: AED 4,500–5,000 per monthExperience: Minimum 3–5 years in café operationsIndustry: Specialty Coffee / Café / F&BJob OverviewWe are looking for an experienced, hands-on Specialty Coffee Café Supervisor to manage daily operations of a specialty coffee café, including the coffee bar, hot and cold kitchen, purchasing, inventory, store management, staff supervision, and customer experience.The ideal candidate should have a strong understanding of specialty coffee operations, café food offerings, Sapaad POS and inventory management, along with a commercial mindset focused on increasing sales, attracting new customers, building customer loyalty, and improving profitability.Key Responsibilities1.

Specialty Coffee & Café OperationsSupervise daily coffee bar, hot kitchen, cold kitchen, and front-of-house operations.Have practical knowledge of specialty coffee, espresso-based beverages, brewing methods, and coffee quality standards.Monitor coffee preparation, consistency, beverage presentation, and service quality.Understand café food offerings, including breakfast dishes, sandwiches, pastries, and hot and cold menu items.Ensure smooth coordination between baristas, kitchen staff, and service teams.Maintain equipment cleanliness, maintenance schedules, and operational readiness.2. Purchasing, Order Placement & ReceivingMonitor stock levels and independently place orders with approved suppliers.Manage purchasing requirements for coffee beans, milk, syrups, food ingredients, packaging, and other café supplies.Coordinate supplier deliveries, pricing, order quantities, and availability.Receive goods and verify quantities, quality, specifications, and expiry dates against purchase orders.Ensure accurate recording of goods received in Sapaad.Handle shortages, damaged items, returns, and supplier discrepancies.Maintain purchase orders, delivery notes, and invoice records.3. Inventory & Store ManagementManage inventory through Sapaad POS and Inventory Management System.Conduct regular stock counts and reconcile physical inventory with system records.Monitor coffee bean consumption, milk usage, food costs, portion control, and wastage.Maintain optimal stock levels and minimise overstocking and shortages.Implement FIFO/FEFO practices and maintain organised storage areas.Identify opportunities to improve purchasing efficiency and reduce costs.4. Revenue Growth & Customer DevelopmentActively contribute to increasing daily sales, customer footfall, and average transaction value.Develop practical ideas to attract new customers and encourage repeat visits.Drive upselling of specialty coffee, food pairings, and add-on products.Support loyalty programmes, promotional campaigns, and local community engagement.Identify opportunities to grow takeaway, delivery, and dine-in sales.Analyse sales trends and recommend improvements to menu performance and profitability.5. Team Supervision & Customer ExperienceSupervise baristas, kitchen staff, and service employees.Train staff on coffee quality, menu knowledge, customer service, and upselling techniques.Manage duty schedules, task allocation, and daily team briefings.Ensure excellent customer experience, service speed, and complaint resolution.Maintain hygiene, food safety, and Dubai Municipality compliance standards.6. Reporting & Performance ManagementPrepare daily sales, purchasing, inventory, and wastage reports.Monitor food and beverage costs, stock variances, and staff productivity.Track customer feedback and service performance.Recommend operational improvements to enhance revenue and profitability.Candidate RequirementsMinimum 3–5 years of experience in UAE café operations, preferably within a specialty coffee environment.Strong practical understanding of specialty coffee, barista operations, coffee equipment, and beverage quality standards.Experience supervising hot and cold kitchen operations and café food menus.Hands-on knowledge of Sapaad POS and inventory management strongly preferred.Proven experience in supplier ordering, goods receiving, stock management, and cost control.Ability to supervise teams and independently manage daily café operations.Excellent customer service, leadership, and communication skills.Commercial awareness with a focus on customer acquisition, retention, and revenue growth.A proactive, hands-on attitude with strong ownership of café performance.Key Performance Indicators (KPIs)Monthly sales and revenue growthCustomer footfall and repeat customer visitsAverage transaction valueCoffee and food cost controlInventory accuracy and wastage reductionPurchasing and receiving accuracyCustomer satisfaction and service standardsStaff productivity and operational efficiencySalary & OpportunityAED 4,500–5,000 per month, depending on experience and suitability.We are looking for someone who understands that a successful specialty coffee café is not only about serving excellent coffee, but also about operational excellence, customer relationships, cost efficiency, and sustainable business growth.How to ApplyInterested candidates should send their updated CV to:shurabridgeconsultancy@gmail.comEmail Subject: Application – Specialty Coffee Café Supervisor – DubaiPlease mention your current location, specialty coffee experience, expected salary, and availability to join.