Student Engagement Officer

ROLE PURPOSEDichi Academy is looking for a Student Engagement Officer who will serve as the primary point of contact for student inquiries and support throughout their learning journey. This role ensures students feel supported, informed, and empowered to succeed by providing responsive and informative assistance to students enrolled in or inquiring about our training courses. You will be responsible for addressing questions, guiding students through processes, and helping maintain a positive and supportive learning environment.WHAT YOU WILL DOStudent Support and CommunicationServe as the primary point of contact for student inquiries related to training courses, responding promptly and professionally to questions about course content, schedules, and requirementsOffer friendly, clear, and accurate information to help students understand course information, materials, and processesAddress concerns, provide solutions, and escalate issues appropriately when neededMaintain good communication with students via email, phone, or platform messaging, ensuring accessibility and reliability.Student Success and OperationsAssist in onboarding students and guiding them through registration processesTrack and document frequently asked questions (FAQ) to improve support resources and streamline responsesCollaborate with the Senior Digital Marketing Manager and other Student Engagement Officers to support student needs and relay feedback for ongoing course improvementMaintain confidentiality and act in accordance with professional ethics and institutional policiesOther tasks as assigned by the line manager when related.WHAT YOU BRINGEducation and ExperienceBachelor's degree in Education, Social Work, Community Development, Communication, Business Administration, or a related fieldAt least 1-2 years of relevant experience in student support, community development, or educational rolesSkills & CompetenciesExcellent communication and interpersonal skillsAbility to respond to inquiries in a friendly, supportive, and solution-oriented mannerStrong organisational and time-management abilitiesAbility to work collaboratively in a team environmentProficiency in written and verbal communicationPreferred QualificationsQualifications related to Education or Computer ScienceFamiliarity with education support or customer service rolesExperience working in tech education or training environments is a plus.BENEFITSBase salary, performance bonus based on successful student enrolment, and other full-time benefitsOpportunity to make a meaningful impact on students' educational journeysCollaborative, mission-driven team environmentProfessional growth in education and student supportHOW TO APPLYWe strongly prefer Cambodian nationals or long-term residents. Interested candidates should submit the following to recruitment@dichi.academy:Up-to-date CVCover letter explaining your interest in student support and relevant backgroundOnly shortlisted candidates will be contacted. Applications are reviewed on a rolling basis.For further inquiries, contact: (+855) 96 988 8289