Student Services Coordinator

Student Services CoordinatorMed College | Education DepartmentPosition Type: Full-Time

Department: EducationReports To: Director of EducationAbout Med CollegeMed College is a post-secondary educational institution dedicated to preparing students for successful careers in healthcare through quality education, practical training, and personalized student support.We are seeking a motivated, compassionate, organized, and results-driven Student Services Coordinator who is passionate about helping students achieve their academic, personal, and professional goals.Position SummaryThe Student Services Coordinator plays a key role in creating a positive, supportive, and engaging student experience from orientation through graduation and the transition into employment.This position serves as a primary resource and advocate for students, helping them navigate academic challenges, access institutional resources, remain engaged in their programs, and prepare for successful careers in healthcare.Working collaboratively with the Director of Education, faculty, administrative staff, and external partners, the Student Services Coordinator supports student retention, satisfaction, career readiness, and institutional effectiveness.Key ResponsibilitiesStudent Success & Academic SupportServe as a primary point of contact for students regarding academic support, institutional resources, and general student concerns.Monitor student attendance, academic progress, and engagement to proactively identify students who may need additional support.Coordinate early intervention strategies and follow-up activities to improve student retention and academic success.Assist students in understanding academic policies, program requirements, registration procedures, and graduation expectations.Provide individualized guidance and connect students with appropriate academic, personal, and institutional resources.Maintain consistent communication with students to promote accountability, motivation, and successful program completion.Career Services & Employment ReadinessProvide career development support, including resume preparation, LinkedIn profile development, interview preparation, and professional communication.Coordinate career readiness workshops, employer presentations, networking opportunities, and career fairs.Develop and maintain relationships with healthcare employers, clinical partners, and community organizations.Assist students and graduates in identifying employment opportunities, internships, and relevant professional development resources.Conduct graduate follow-up activities and maintain accurate employment-related records and outcomes, as required by institutional policies.Student Engagement & Campus ExperiencePlan and coordinate student orientation programs, recognition activities, graduation ceremonies, and student engagement events.Promote a welcoming, inclusive, and student-centered learning environment.Encourage student participation in academic, professional, and community activities.Gather student feedback through surveys, meetings, and direct communication to identify opportunities for improvement.Assist in resolving student concerns professionally, respectfully, and in accordance with institutional policies.Administrative Support & Institutional ComplianceMaintain accurate, organized, and confidential student services records and documentation.Collaborate with faculty and administrative departments to ensure timely communication and resolution of student concerns.Support student retention, graduation, career services, and other institutional performance reporting.Assist with accreditation-related documentation, institutional assessments, compliance activities, and continuous improvement initiatives.Prepare reports, track student services activities, and maintain records using institutional systems.Provide administrative and operational assistance for departmental initiatives, institutional activities, and special projects.QualificationsRequired QualificationsBachelor's degree in education, counseling, psychology, human services, business administration, or a related field.Experience in student services, academic advising, career services, higher education administration, or a related student-facing role.Fluency in English and Spanish, with strong written and verbal communication skills in both languages.Excellent interpersonal, organizational, problem-solving, and customer service skills.Ability to build positive relationships with students, faculty, staff, and external partners.Strong attention to detail and ability to manage multiple priorities effectively.Proficiency with Microsoft Office, digital communication platforms, and administrative systems.Ability to handle sensitive student information with professionalism and confidentiality.Demonstrated commitment to student success, accountability, and continuous improvement.Preferred QualificationsMaster's degree in education, counseling, higher education administration, or a related field.Previous experience working in a college, vocational school, career institution, or healthcare education environment.Experience with student retention initiatives, career placement, student engagement, or academic support programs.Familiarity with student information systems, student services reporting, and accreditation requirements.Established relationships with employers or community organizations in the healthcare industry.Ideal CandidateThe ideal candidate is someone who:Is genuinely passionate about helping students succeed.Takes initiative and follows through on student needs and institutional responsibilities.Communicates effectively and professionally with individuals from diverse backgrounds.Demonstrates empathy while maintaining appropriate professional boundaries and institutional standards.Is proactive, resourceful, dependable, and solutions-oriented.Enjoys working in a collaborative, fast-paced educational environment.Understands that student satisfaction, retention, graduation, and career readiness are essential to institutional success.Additional RequirementsAbility to work on campus during established business hours.Flexibility to participate in occasional evening or weekend activities, including orientations, career fairs, and graduation ceremonies.Willingness to travel locally as needed for employer outreach, community partnerships, and institutional events.Why Join Med College?At Med College, you will have the opportunity to make a meaningful difference in students' lives by helping them overcome challenges, achieve educational milestones, and prepare for rewarding careers in healthcare.We value teamwork, professionalism, accountability, and a strong commitment to the student experience.How to ApplyQualified candidates are encouraged to submit their resume and a brief cover letter describing their relevant experience and interest in supporting student success at Med College.Join Med College and help empower the next generation of healthcare professionals.